The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Job DetailsDepartment: Department of Families, Fairness and Housing Work Type: Fixed term - part time Job Function: Community Services Classification: HSO2 Work Location: Melbourne - Western Metro Reference: VG/00379617 Closing Date: 18-Sep-2025 Salary Range: $79,122 - $96,073 Job Duration: Fixed term until: 01-FEB-2026 Attachments: (PDF, 271KB) Position Description(Word, 188KB) Position DescriptionContact: Adam Petkov-Rothapfel 0437686029 adam.petkov-rothapfel@dffh.vic.gov.auPosition DetailsTHE ROLEThis role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state and working across the Western Melbourne Housing Advice and Assistance Team, the role undertakes a range of tasks relating to the provision of housing advice and assistance that may include:
providing support and information on services
identifying and assessing Victorians' housing needs and their eligibility for services
providing assistance and support to clients in applying for social housing or bond loans.
The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.ACCOUNTABILITIES INCLUDE
Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
Apply early intervention strategies to sustain tenancies.
Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.Job details Department: Department of Families, Fairness and Housing Job Reference: VG/00379617 Location: Melbourne - Western Metro Work Type: Fixed term - part time Job Function: Community Services Classification: HSO2 Salary Range: $79,122 - $96,073 Job Duration: Fixed term until: 01-FEB-2026 Date posted: 04-Sep-2025 Application Close Date: 18-Sep-2025 Attachments: (PDF, 271KB) Position Description(Word, 188KB) Position DescriptionContact:Adam Petkov-Rothapfel0437686029 adam.petkov-rothapfel@dffh.vic.gov.au
