Technical Customer Support Specialist (Part Time)

Sydney, NSW
Permanent
Part-time

16 hours ago

Why Tyro?At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.It starts with You.Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.🎥 Step inside life at Tyro .Technical Customer Support Specialist – Tyro Health
Sydney, NSW | Monday to Friday, 10am to 2pmAbout the role
At Tyro Health, we’re transforming the way Australian healthcare businesses manage payments and claims. We provide innovative EFTPOS and payment solutions that keep things moving seamlessly.Our Health Technical Support team is at the heart of this mission—helping our customers with technical support, troubleshooting, and expert guidance so they can focus on what matters most: their patients. As a Health Technical Support Specialist, you’ll be the first point of contact for our customers, offering top-tier, omni-channel support to healthcare businesses across Australia.What you’ll doDeliver prompt, friendly support to healthcare customers by phone and emailGuide customers on setting up their practice management software to integrate with our payment facilities and troubleshoot when things don't go according to plan.Troubleshoot payment and claiming issues for Medicare and Private Health Insurance and guide customers with confidenceShare feedback that helps us build better products and servicesStay ahead of industry updates and product enhancements so you can be the expert customers trustRepresent Tyro with positivity, professionalism and a genuine care for customer successAccurately document all customer interactions and resolutions in Salesforce.What you'll bringCall centre background – experience handling inbound or outbound customer interactions, ideally within the payments, banking/finance, or healthcare industries.Understanding of healthcare claiming in Australia – familiarity with Medicare and Private Health Insurance (PHI) processes.Tech-savvy approach – confident using payments equipment and navigating CRM systems to support customer needs efficiently.Exceptional communication skills – both written and verbal, with the ability to simplify complex information for different audiences.A proactive, growth-oriented mindset – always looking for ways to improve, learn, and contribute beyond the basics.Nice to haveExperience in healthcare administration or processing patient claimsFamiliarity with medical practice management softwareBackground in financial services or payment facilities/gatewaysWhat’s in it for you?We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.You’ll also receive:A mix of in-office and remote workingLearning and career development opportunities16 weeks paid primary carers leave12 weeks paid secondary carers leaveAnnual team-based volunteer dayBirthday LeavePower Up Day (Additional day of leave)Weekly team social events, snacks, craft beer and wine, ping pong and video gamesTaco TuesdaysMental health and wellness initiativesNovated leasingTyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.Still with us?If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.#LI-Hybrid

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