Welfare and Well-being Officer

Guyra, NSW
Permanent
Full-time

1 day ago

Join Costa - Australia's largest grower, packer, and marketer of premium fresh fruit and vegetables!At Costa, we're passionate about growing healthier, fresher produce and delivering it to Australian and international markets. Our 2PH farms in Emerald are renowned for producing some of the finest citrus in the country - and now we're looking for a Seasonal Worker Program Coordinator to join our team in Emerald, QLD on a full-time basis. This vital role supports the successful implementation of the Pacific Australia Labour Mobility (PALM) scheme and Seasonal Worker Program (SWP) across both farming and packing departments.You'll be a key driver in ensuring the wellbeing, compliance, and engagement of our seasonal workforce. With a strong focus on worker experience, this is an opportunity to directly shape Costa's reputation as an employer of choice for Pacific Labour workers.About the Role

Deliver a compliant, supportive and high-quality experience for PALM/SWP workers
Coordinate accommodation, transport, inductions, and briefings
Liaise with Costa's central Pacific Labour Team and internal stakeholders for mobilisation planning
Support WHS protocols, respond to incidents, and promote a culture of safety
Tailor communications to meet language and literacy needs
Support workers with financial literacy, budgeting, and remittance processes
Conduct fortnightly worker check-ins and manage feedback loops
Oversee vehicle safety checks and driver inductions

About You
We're looking for someone who leads with care and professionalism. You thrive in complex, people-focused environments and bring strong cultural awareness to your work.You'll ideally have:

Experience assisting teams focused on accommodation, mobilisation, and welfare
Background or understanding of PALM/SWP schemes preferred
Strong planning and project coordination skills
Excellent verbal and written communication
Proven ability to remain calm and effective under pressure
Experience working with multicultural communities
Strong Microsoft Office skills

People are the heart of Costa. Our employees enjoy some of the best benefits and conditions in the industry. From competitive pay to health, wellbeing, and further learning and development opportunities. No matter the role, you'll always benefit from an environment that encourages and supports you to thrive, grow and connect.

Costa Group

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