Customer Service Representative

people2people

Parramatta, NSW
Permanent
Full-time

1 month ago

Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, is a world renowned global organisation, and are looking for experienced, passionate and dedicated customer service professionals.THE ROLEAs a case manager, you are responsible to study the end-to-end details of your cases, identify the best solutions that satisfies both your customers and the brand, and work with your customers to complete the solution.Your Key Responsibilities:

Managing Customer warranty claims and complaints
Liaise with internal teams to reach swift resolutions
Manage and submit refunds, returns and replacements
Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers
Working through your allocation on a daily basis and close as many cases as possible
complete all training material on processes, systems and policies

ABOUT YOU

Minimum 2 years of professional customer service experience
Have a customer-first attitude
Professional and dedicated
Proficient with MS Office applications and PC literate
Strong attention to detail
Experience with SAP (desirable)

If position sounds like perfect role for you and your progression in customer service. Please contact Juma on 0413 051 365 for a confidential discussion or APPLY NOW via the linkOperating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.Location
Parramatta, New South WalesSalary
$0.00 - $0.00 HourlyWork Type
Full TimeIndustryCall Centre & Customer ServiceDate published07-Mar-2024Learn more about this jobJuma Mrisho1300 121 727New South WalesYour working rightsAustraliaAs an Australian citizen, you can work and travel in the UK, with the UK Youth Mobility Scheme.New ZealandAs an Australian citizen, you can work and travel in NZ. If you are a permanent resident of Australia, you will require a New Zealand Electronic Travel Authority (NZeTA).Copyright © 2024, people2peoplepeople2people acknowledges the Traditional Custodians of country, pays respect to their Elders past and present, and extends that respect to all Aboriginal, Torres Strait Islander and Māori peoples today.

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