Customer Service Representative

people2people

Parramatta, NSW
Permanent
Full-time

1 month ago

Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for an Customer Service Representative to join the team.The Role:
The primary responsibility of this role is to support the Service Network by making sure emails/phone enquiries are accurate, up to date and actioned in a timely manner. Achieving customer satisfaction by minimising long term pending and communicating with customers, service partners and state service managers. Job status in system is kept continually updated accurately.Duties and Responsibilities:

Monitor and drive resolution for Long Term Pending service orders and ensure daily updates of all open service orders.
Assisting in the maintenance and achievement of full regional service coverage for all products ensuring repair quality and customer service standards are maintained at the highest level.
Liaise with internal departments and external service providers ensuring all open SOs are progressed and closed fluently
Update and follow up service order statuses to guarantee system data accuracy

About YOU:

School Certificate
Previous experience in a similar role
Excellent communication and eye for detail

The Benefits:

Generous discount on company products
Access to discounts and special promotions with retail partners
Hybrid working arrangement 4 days in the office 1 from home
Access to wellbeing platform
Heavily discounted gym membership
Onsite parking

Contact Juma on 0413 051 365 for a confidential discussion or APPLY now via the linkOperating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.Location
Parramatta, New South WalesSalary
$0.00 - $0.00 AnnualWork Type
Full TimeIndustryCall Centre & Customer ServiceDate published13-Feb-2024Learn more about this jobJuma Mrisho1300 121 727New South WalesYour working rightsAustraliaAs an Australian citizen, you can work and travel in the UK, with the UK Youth Mobility Scheme.New ZealandAs an Australian citizen, you can work and travel in NZ. If you are a permanent resident of Australia, you will require a New Zealand Electronic Travel Authority (NZeTA).Copyright © 2024, people2peoplepeople2people acknowledges the Traditional Custodians of country, pays respect to their Elders past and present, and extends that respect to all Aboriginal, Torres Strait Islander and Māori peoples today.

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