E-commerce Support and Management
- Australia
- $60,000 per year
- Permanent
- Full-time
- Customer Support: Providing prompt, friendly, and effective support to customers via email, chat, and potentially phone, addressing inquiries about orders, products, shipping, and returns.
- Order Management: Monitoring, processing, and tracking customer orders, ensuring accuracy and timely fulfillment.
- Inventory Management: Assisting with monitoring inventory levels, identifying potential stock issues, and coordinating with relevant teams.
- Website Maintenance Support: Assisting with basic website updates, product listings, and ensuring product information is accurate and up-to-date.
- Troubleshooting: Identifying and resolving customer issues or website glitches promptly.
- Feedback Collection: Gathering customer feedback and identifying areas for improvement in the e-commerce experience.
- Reporting: Assisting with generating basic reports on e-commerce performance, customer inquiries, and order trends.
- Collaboration: Working closely with other team members, including marketing and content creation, to ensure a cohesive customer journey.
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- Work From Home: Enjoy the flexibility and comfort of working from anywhere in the world.
- Flexible Schedule: Manage your own time and create a work schedule that suits your lifestyle.
- Competitive Compensation: A set monthly salary of $5,930, reflecting the value you bring to the team.
- Opportunity to Contribute to a Growing Brand: Play a key role in the success of our e-commerce operations.
- Collaborative and Supportive Team Environment: Work alongside individuals who are passionate about the carnivore lifestyle and building a valuable resource.
- Opportunity for Growth: As Carnivore Style expands, there will be opportunities for you to take on new challenges and responsibilities within our e-commerce operations.
- Proven E-commerce Support Experience: Experience providing customer service and managing orders within an e-commerce environment.
- Excellent Communication Skills: Strong written and verbal communication skills with a friendly and professional demeanor.
- Problem-Solving Skills: The ability to effectively identify and resolve customer issues.
- Attention to Detail: A meticulous approach to order processing, inventory, and data entry.
- Familiarity with E-commerce Platforms: Experience with common e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.
- Basic Technical Aptitude: Comfort with navigating online systems and troubleshooting minor technical issues.
- Self-Motivated and Disciplined: The ability to manage your time effectively and work independently in a remote setting.
- Customer-Centric Approach: A genuine desire to provide exceptional customer service.
- Understanding of the Carnivore Lifestyle (or a willingness to learn): While not strictly required, a genuine interest in the carnivore diet and its principles will be an advantage when interacting with customers
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Opportunity to make a positive impact