Act as a key liaison for quality matters across the organization. Provide regular updates to senior leadership and collaborate with cross-functional teams to align quality goals with business objectives. Coordinate with external certification bodies to maintain ISO 9001 and other relevant certifications. Ensure readiness for audits and inspections. Identify trends through data analysis and lead initiatives to reduce non-conformances and improve product and process quality. Identify potential challenges and proactively implement solutions that streamline processes and facilitates the seamless execution of quality practices. Facilitate cross-functional root cause analysis, implement effective corrective and preventive actions (CAPA), and ensure timely, professional communication with all stakeholders including customers, suppliers, and internal teams. Collaborate with service teams, intercompany partners, and third-party suppliers to address Field Service Bulletins (FSBs), warranty returns, and quality issues. Conduct failure analysis and drive resolution through structured problem-solving. Develop and maintain an internal audit program. Train, coach, and mentor internal auditors to ensure compliance with internal policies, ISO standards, and regulatory requirements. Oversee the document control system, ensuring accurate classification, retention, and accessibility of quality-related documentation, including policies, procedures, and training records. Minimum 5 years of experience in a quality management role preferably from a manufacturing background. Demonstrated experience with process continuous improvement tools such as Lean and Six Sigma, or Black Belt Internal and External Audit certification Excellent communication skills with the ability to engage and influence stakeholders and customers. Tertiary qualifications in Engineering (Electrical and Mechanical) preferred Advanced Excel, AutoCAD and Visio advantageous
