Team Leader - Hotel Services (Aged Care)

MiCare

  • Birkdale, QLD
  • Permanent
  • Full-time
  • 8 days ago
About usMiCare is a non-profit, providing services to people from a range of diverse backgrounds. We work in aged care, home care, retirement living and migrant and community services. MiCare want to enable people from diverse communities have comfortable, enjoyable and dignified lives.About the roleReporting to and working closely with the Facility Manager, you will lead and oversee the daily operations of both housekeeping and laundry functions to ensure the facility is maintained in a clean and safe environment for residents. The role also ensures the facility and teams uphold Aged Care compliance standards, infection control and quality assurance processes.This is a collaborative and hands on leadership role suited to an experienced Team Leader who enjoys supporting their team succeed in a professional environment.Key Responsibilities:
  • Operational Leadership: Supervise, coordinate and mentor housekeeping and laundry staff to ensure timely completion of tasks to a high standard
  • Quality Control and Safety: Ensure all housekeeping and laundry services comply with organisational polices, aged care standards, infection prevention and control guidelines and workplace health and safety regulations
  • Audits: Conduct regular internal audits of housekeeping and laundry practices addressing non-conformances promptly
  • Documentation and reporting: Maintain accurate records relating to cleaning schedules, laundry cycles, stock levels, incident reports and compliance checks, ensuring documentation is up to date and accessible for audits and accreditation
  • Quality Improvements: Actively contribute to the development and implementation of quality improvement initiatives. Use data from resident feedback, audits and incident reports to identify trends and areas for service enhancement
  • Risk Management: Identify risks in service delivery (e.g. infection outbreaks, equipment failures, supply shortages) and implement mitigations strategies in collaboration with management
  • Confidentiality: Handle resident information, incident reports and staff performance issues with discretion and in accordance with privacy and confidentiality standards
  • Professional development: Stay informed about changes to aged care legislation, workplace safety requirements ensuring team practices remain current and compliant.
  • People Leadership: Provide effective and accountable leadership to a multidisciplinary team, fostering a culture of excellence, safety, respect and inclusion.
  • Communication & Stakeholder Engagement: Act as the first point of contact for residents in relation to housekeeping and laundry services. Actively listen to concerns, respond promptly to requests and ensure services meet resident expectations whilst maintaining dignity and respect.
Why work for MiCare?
  • Competitive salary + Super + the ability to salary package up to $15,500 + meals and entertainment
  • A collaborative and supportive team environment that values innovation.
  • The chance to shape the Housekeeping and Laundry Teams, driving positive change within the facility
  • Be part of an organisation and team, where your expertise and input are valued, contributing to the success of a people-focused company.
The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check, and influenza and COVID 19 Vaccinations.How to applyPlease submit a copy of your Resume and complete your work history and education information on the application page and we’ll be in touch. We will be interviewing before applications close so don't delay sending in your application. Applications close 25 September 2025.If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!MiCare is committed to the cultural safety of all peoples from Aboriginal and Torres Strait Islands; from culturally and/or linguistically diverse backgrounds; who live with a disability; and who identify with a sexual and or gender minority identity. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.APPLY NOW!!Please Note: MiCare is managing this recruitment independently and will not be accepting agency referrals at this time.

MiCare