
Process Improvement Expert
- North Sydney, NSW
- Permanent
- Full-time
- Lead process improvement projects using Lean and Six Sigma methodologies (DMAIC, Kaizen, Value Stream Mapping, etc.) to identify inefficiencies, reduce costs, and improve service delivery.
- Analyze current workflows, systems, and processes to find gaps and recommend data-driven solutions.
- Implement best practices and tools to improve key performance indicators (KPIs) across operations, customer service, and fleet management.
- Hold ownership for the business process repository “The Garage” and ensure processes are published for visibility with the right sign offs in place
- Collect and analyse data for the Operations function as a whole and drive the Operations Performance Tracker with the business
- Collect and analyze performance data to drive improvements and identify trends.
- Use statistical tools and Lean tools to measure process performance and develop strategies for improvement.
- Collaborate with departments to align efficiency improvement initiatives with overall business objectives.
- Train and mentor employees on Lean and Six Sigma principles, creating a culture of continuous improvement across all levels of the organization.
- In conjunction with the Head of Operational Excellence, develop and deliver continuous improvement training to the organisation
- 3-5 years of experience in Lean or Six Sigma roles, financial services industries experience is preferred.
- Proven track record of leading AND implementing successful process improvement projects.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization.
- Bachelor's degree in Business, Operations Management, Engineering, or a related field.
- Lean Six Sigma Green Belt or Black Belt certification (preferred).