Service Coordinator
- Kewdale, WA
- Permanent
- Full-time
- Provides the complete administration of the Regional Service system including but not limited to, maintenance of the WIP, contacting customers, raising jobs, ordering parts, and scheduling of both “Ad-Hoc” and “Service Programs” work.
- May be required to raise Air Cover jobs.
- Raises purchase orders and sales orders for jobs and branch supplies in accordance with company policy.
- Records Technicians timesheets in conjunction with the Service Operations Manager.
- May be required to enter Visa transactions on Concur in accordance with company policy.
- Responsible for job returns documentation and follow up.
- Preparing and proof costing of all Ad Hoc jobs prior to invoicing or sending for closure if warranty or goodwill
- Provides back-up support in the absence of the Service Operations Manager.
- May plan, schedule and/or coordinate events, training, etc in conjunction with the Service Operations Manager
- Responsible for supporting and maintaining high quality customer relationships.
- Provides operational support to Service Operations Manager,
- Provides internal & external customer support relating to enquiries and requests.
- Provides internal & external customer support relating to enquiries and requests.
- Provides the first point of contact for Service customers
- Maintains and provides high quality phone presentation to all customers
- Provide back-up support in the absence of the Service Operations Manager
- Other duties as required and agreed to achieve the highest quality service.
- Supports Company objectives in accordance with ISO 9001 quality accreditation
- Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees
- Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards
- Taking a leading role in safety risk assessment and audit
- Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.
- Demonstrated verbal and written communication skills.
- Demonstrated PC Skills (SAP, MS Outlook, Excel, Word and databases).
- Ability to meet deadlines and organise work priorities.
- Demonstrate a flexible and “can do” attitude
- Able to work on agreed initiatives with minimal support.
- Demonstrated analytical skills.
- Focused on achieving agreed targets.
- Demonstrated ability to undertake research and source appropriate parts information.
- Highly developed organisational skills.
- Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
- Year 12 Senior Secondary Certificate of Education
- Must be proficient in Microsoft Office software
- Experience in SAP preferred.
- N/A