Why Tyro?At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.It starts with You.Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.🎥 Step inside life at Tyro .About the roleAt Tyro, we’re reimagining banking for Australian small and medium businesses. With over 70,000 customers and $42 billion in transactions processed annually, we’re building the future of business banking — faster, smarter, and more human.As a Staff Product Manager - AI Platform & Agentic Systems you will lead the creation of Tyro’s AI platform. This is a rare opportunity to shape how AI, machine learning, and agentic systems transform payments, lending, and customer experience at scale. You will be finding business problems to solve, prioritising them and working with the business on how to solve them repeatedly – all the while having fun and creating the platform for us going forward.As a key member of the AI and Data team, you will work closely with engineering, design, sales, and marketing to define the strategy for your product which will ensure that Tyro can win in market.What you'll doOwn the strategy and execution for Tyro’s AI and Data Platform, ensuring alignment with the broader product and business strategy.Define clear AI/ML objectives and measurable success metrics, tying model performance, customer outcomes, and business impact together.Collaborate with leadership to refine AI/ML priorities, making data-driven trade-offs based on feasibility, cost, and strategic fit.Maintain direct engagement with customers and internal users, validating assumptions and identifying the highest-value AI use cases.Conduct AI/ML and data ecosystem analysis (fintech, cloud, regulatory) to identify opportunities for differentiation and safe adoption.Leverage data lakes, analytics, and monitoring frameworks to track model adoption, performance, drift, and customer outcomes - continuously iterating to improve trust and accuracy.Work closely with engineering, data folks, and design to define AI system requirements, break down complex ML workflows, and manage backlog prioritisation.Ensure efficient, high-quality execution across the AI lifecycle - from data ingestion and model training, to deployment, governance, and iteration.Champion responsible AI practices, embedding guardrails, bias detection, and explainability across systems.Oversee impactful AI-driven launches, GTM strategies, and enablement materials for internal teams (sales, risk, support, marketing).Ensure smooth cross-functional collaboration, aligning stakeholders across credit, risk, operations, and legal to deliver compliant, scalable AI capabilities.Actively contribute to AI platform communication, ensuring transparency in model performance, roadmap updates, and business outcomes.What you'll bringProven experience in AI/ML or platform product management (fintech, SaaS, or banking ideal)Strong understanding of machine learning and generative AI concepts — from model training to orchestration frameworks (e.g., LangChain, RAG, agentic systems)Hands-on knowledge of AWS services (SageMaker, Bedrock, Lambda) and Snowflake as a data/AI foundation.Experience working with data lakes, data warehouses, and ETL/ELT pipelines, ensuring clean, reliable, and well-governed data for ML and AI use casesExperience with dashboard creation using Tableau and other dashboardsFamiliarity with modern ML/AI frameworks: TensorFlow, PyTorch, Spark, SQLStrong understanding of safe AI design principles — implementing guardrails, monitoring, and governance frameworks to ensure responsible AI deploymentExperience in deploying models into production, including containerization (Docker) and CI/CD pipelines (GitHub Actions, etc.)Experience in running AI platforms reliably and what it takes to be a data first company.Evangelize the use of safe AI and rapid prototyping and a builder’s mindset: curious, pragmatic, and excited by the challenge of creating first-of-kind solutions in a resourceful scale-up environmentAbility to influence and inspire across technical and business teamsExperience in customer discovery/research - identifying key pain points and translating them into product solutions.What’s in it for you?We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.You’ll also receive:A mix of in-office and remote workingLearning and career development opportunities16 weeks paid primary carers leave12 weeks paid secondary carers leaveAnnual team-based volunteer dayBirthday LeavePower Up Day (Additional day of leave)Weekly team social events, snacks, craft beer and wine, ping pong and video gamesTaco TuesdaysMental health and wellness initiativesNovated leasingTyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.Still with us?If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.#LI-Hybrid
