Medical Secretary

• Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
• Remain highly organised to work efficiently in a fast-paced environment where patient focus remains the top priority.
• Demonstrate high interpersonal skills to build professional relationships with external doctors and clinicians, ensuring excellent patient service both face to face and over the phone.
• Anticipate patient appointment needs and work closely with Consultants and Cancer Nurse Consultants to ensure patient appointment times are scheduled within appropriate timeframes.
• Register new patients and manage all incoming referrals relevant to the team/doctors.
• Triage referral with Cancer Nurse Consultants to understand time frames for appointments.
• Schedule doctor consult appointments - Undertake all clinic preparation and actions to ensure efficient and well-organised clinics including ensuring the completeness of patient electronic medical records prior to and subsequent to the visit.
• Ensure clinic billing is complete and reports are complete as required.
• Manage Consultant diaries effectively to align clinics and schedules.
• Work co-operatively and effectively within our multidisciplinary teams, accurate and clear exchanges of information and assist other team members to achieve team objectives and work outcomes.

• Demonstrate exceptional and in-depth medical administration experience and medical terminology with previous experience working in busy medical clinics.
• Have high level communication skills, providing excellent patient care and communication.
• Show strong organisation and communication skills.
• Are self-driven and have the ability to work successfully, independently and in a fast-paced team environment.
• Demonstrate exceptional phone manner and ability to handle a high volume of patient tasks and enquiries.
• Have high attention to detail and excellent organisational skills to enable resolution of urgent matters and time critical medical appointments.
• Are proficient in clinical administration systems, as well as Microsoft Office software.
• Have a collaborative approach in working with the wider administration team and both internal and external customers, in line with Genesis Values.
• Have experience working with cancer patients (desired).
• Are flexible to travel to sites and leadership meetings as required.

• Working with a vibrant team aligned with providing the best patient experience possible and outcomes.
• Internal and external training and development opportunities.
• Close knit internal community.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
• Enhance your holistic wellbeing with our Full Circle wellbeing program.
• Learn and grow with our award-winning development programs.
• Free access to thousands of LinkedIn training courses.
• Range of benefits available: Qantas membership discount, Anytime Fitness Gym membership discount, 12 weeks paid parental leave, Bupa discount.

GenesisCare