Field Service Supervisor

Port Hedland, WA
Permanent
Full-time

10 days ago

Reporting to the Service Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.This position is open to residential candidates and will provide a relocation package to assist the successful candidate. WesTrac offers company-provided housing, inclusive of paid water and utilities, making it a compelling opportunity for candidates seeking lifestyle balance and long-term community living.Roster: 9days on 5days off, 12.5 hours per day (including unpaid meal breaks)Location: Port Hedland - ResidentialWhat you'll do:

Supervise a team of 12+ technicians and apprentices, ensuring high-quality service repairs and aftermarket support for a wide range of CAT machines and CAT Marine engines.
Manage work order scheduling, execution, and compliance with WesTrac and Caterpillar standards
Provide customer warranty support, liaising with clients to resolve issues and maintain strong relationships
Champion safety by enforcing OH&S protocols and conducting risk assessments
Use CAT systems (SIS) and IDS (Integrated Dealer Systems) to oversee job tracking, reporting, and documentation.
Foster a high-performing team culture through coaching, mentoring, and leadership

Skills and Experience:

Qualified Heavy Duty (HD) trade professional with extensive supervisory experience in mechanical or dealership settings
Proven leadership in similar industries, with the ability to inspire, motivate and guide high-performing teams
Strong understanding of OH&S protocols and risk assessments, ensuring safety in high-risk environments
Skilled in managing dynamic workloads and competing priorities through effective planning and time management
Excellent interpersonal and stakeholder engagement skills, with a customer-first mindset
Technically proficient in computer systems for job tracking, reporting, and service coordination

Our Benefits inclusive of but not limited to:

Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
Recommend & Spend - Opportunity to receive a referral bonus up to $5000 for applicable roles.
Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & CommitmentWith over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.Reference Number : 4425At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

WesTrac

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