IT Service Technician

Sydney, NSW
Permanent
Full-time

13 days ago

Business Unit:Cubic CorporationCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job Details:Job Summary:Incumbents of this position will respond to requests regarding hardware, software and network issues. Supplements established procedures and instructions with own troubleshooting skills in order to identify and resolve technical problems. More complicated issues should be passed to Senior Service Specialist for further investigation and resolution. This position typically only requires a medium level of supervision and direction.Essential Job Duties and Responsibilities:

Analyzes Incidents to identify service restoration actions to be taken
Performs Incident investigation diagnosis and resolution
Monitors the status and progress towards resolution of assigned Incidents
Assists with the fulfilment of Service Requests
Assists with the detection and recording of possible Problems
Keeps affected business partners informed about progress
Escalates the process as necessary per established escalation policies
Provides hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals
Provides basic support of telephony and UC systems
Provides support of conference room audio video equipment
Maintains accurate hardware and software inventory and configuration information
Creates knowledge articles for publication to technical and non-technical personnel
Provides basic training to end users on ad-hoc basis
Work as part of an on-call shift rota for out of hours IT support
Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them

Minimum Job Requirements:Education and qualifications

HS diploma or equivalent required
Microsoft Certified Professional qualification (MCP) preferred
ITILv3 Foundation Certification preferred

Skills knowledge and experience:

2 years of experience supporting IT systems customers in a technical environment
Excellent technical knowledge of computer hardware, software and networking issues
Proficient PC Skills, including but not limited to, past and present Microsoft desktop operating systems, Office software suite and web browsers
Excellent oral and written communication skills and the ability to positively interact with others
Solid understanding of networking fundamentals including TCP/IP
Experience using Microsoft System Center Configuration Manager (or similar) desired
Experience using Microsoft InTune or other MDM platform desired

Personal Qualities

Self-motivated, detail-oriented and very organized
Solid problem solving skills
Clear potential for advancement
Willingness to take ownership of problems and follow through to completion
Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.#L1-DM1Worker Type:Employee

Cubic

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