NSW Client Experience Manager

Sydney, NSW
Permanent
Full-time

17 days ago

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this opportunity involves:We are seeking a highly organised, proactive, and adaptable NSW Client Experience Manager to support our senior leadership team in NSW.This is a dynamic role that blends internal coordination, strategic support, client engagement, marketing integration, and event execution. It’s ideal for someone who thrives in a fast-paced, people-oriented environment and is looking to grow into a strategic planning role over time.Key ResponsibilitiesLeadership Support & Strategic Coordination

Provide direct support to the NSW leadership team through meeting coordination, agenda preparation, action tracking, and follow-up. Includes expense claim, diary coordination and travel management.
Support the development and delivery of key business initiatives and priorities.
Work closely with the NSW Commercial & Operations team to contribute to strategic planning processes, reporting, and communication.
Act as a single point of contact representing PDS to the broader JLL business.

Bid Writing & Business Growth

Write effective, concise and compelling content (bids/proposals/submissions, presentations and source material) while under the pressure sometimes associated with deadlines
Contribute content to the Knowledge Management platform through development of case studies, CVs, baseline, content and creative elements for pursuits
Develop, edit, proofread and review graphics, presentations and other messaging materials, as needed
Actively participate in industry events and networking forums to strengthen JLL’s presence and build external relationships
Manage CRM updates and support the execution of client relationship plans.
Identify and map key decision-makers within target organizations, understanding their roles, influences, and pain points
Initiate direct contact with potential clients through various channels (e.g., cold calling, email outreach, LinkedIn, industry events)
Create and deliver compelling sales presentations and proposals tailored to each prospect's specific needs and challenges

Collaboration & Cross-Business EngagementWork closely with internal teams including Growth, Sales, Delivery, Sector Leads, and Marketing to enhance client experience and maximise opportunitiesFacilitate cross-functional collaboration, ensuring that business lines work together to drive client successPartner with marketing to create client case studies, market insights, and branding initiatives that reinforce JLL’s value propositionEvent Planning, Senior Exec Support & Team Cultural Engagement

Actively lead to organisation of key client engagement activities, including client events, roundtables, and meetings.
Lead the planning and execution of client and internal team events
Support State Manager with travel booking and expense administration via JBS team.
Lead new starter onboarding, including coordinating access passes, IT log-in, training material run through
Gather client feedback and market intelligence to refine service offerings and enhance customer experience
Implement engagement frameworks that ensure a consistent, high quality client experience across all touchpoints
Collaborate with internal teams to ensure that network connections are leveraged across the organization for maximum benefit
Stay informed about industry trends, challenges, and opportunities across multiple sectors to provide valuable insights to clients and prospects
Develop a reputation as a trusted advisor within the commercial real estate industry and related sectors

Sound like you? This is what we’re looking for:

Strong client relationship management and influencing skills.
Proactive and strategic thinker with a deep understanding of market trends and business development
Highly collaborative, able to work across multiple business units and stakeholders
Self-motivated, with the ability to drive initiatives independently
Strong negotiation and problem-solving skills
Excellent prospecting skills and ability to build rapport quickly with new contacts
Persistence and resilience in pursuing new business opportunities
Strong presentation and public speaking skills
Exceptional networking skills with the ability to build and maintain relationships across diverse industry sectors
Comfort in navigating different business cultures and adapting communication style accordingly
Natural ability to connect people and ideas, creating value through network interactions
Understand and able to communicate different service methodologies and contract structures relevant to the project management and construction industry.
Strong writing and solution development , able to develop compelling submission responses utilising Microsoft suite of products
Proven ability to develop and execute client growth strategies
Strong understanding of CRM platforms, data analytics, and reporting to drive client insights
Industry qualifications in property, business, marketing preferred
Experience in developing and executing targeted sales campaigns
Proficiency in using sales and prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo)
Strong understanding of sales methodologies and ability to adapt approach based on client needs
Understanding of key trends and challenges across multiple industries that impact commercial real estate decisions
Experience in organizing and facilitating industry events or thought leadership initiatives

What you can expect from us:As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.Interested candidates, please apply following the link below quoting job reference number MPREQ448558Location:On-site –Sydney, NSWIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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