Support Consultant (AMS)

Australia
Permanent
Full-time

2 days ago
Apply easily

Applications close at 11:30 pm AEST on the 16th of September 2025 (late applications will not be accepted).The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men's and Women's Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.Are you up for the challenge?About the team - The Sports Intelligence & Analytics team leverages data to enhance athlete performance and deliver a competitive advantage to Australia's high-performance system. The team delivers data engineering, data analytics, data science and data governance support and leads the administration of the Athlete Management System for the Australian high-performance system.About the role - The role will be responsible in providing support in relation to the delivery of the Athlete Management System (AMS). The support consultant will assist in projects, implement methods aimed at improving data quality and analysis and assist in support-related tickets.In consultation with internal and external stakeholders, implement the organisational strategic agenda to achieve section and business outcomes. This includes:

Develop knowledge and expertise in Smartabase as a technical expert and trusted advisor to the network.
Provide comprehensive support to sports, institutes, coaches, practitioners and athletes.
Liaise with a range of performance professionals to develop, evaluate and improve data capture and analysis methods for AMS.
Liaise with end users of the data to ensure that data emanating from the system will provide reliable support for athletes, coaches, scientists/clinicians, and management.
Assist in the development and implementation of policies, guidelines and other resources that deliver business outcomes for the ASC.
Actively promote and role model the ASC values of Excellence, Integrity, Respect and Teamwork, and contribute to positive organisational change, effective communication, and continuous improvement at the ASC.

About you -

Tertiary qualifications and/or demonstrated experience in the field of sports management, sport science, information management, information technology, or business administration.
Experience in high performance sport (or other high-performance area).
Detailed knowledge and technical expertise of Smartabase.
Detailed knowledge of AMS administration structure.
Technology support, implementation, and system management experience
Collaborative skills: work effectively with cross-functional teams
Communications skills: excellent written and verbal communication skills for documentation and customer support duties, and must also be comfortable communicating complex concepts to others having diverse levels of seniority and technical competence
Customer service skills: demonstrated ability to provide customer support and deal with escalated customer issues
Problem-solving skills: drive to offer solutions to problems, as well as with a passion for innovation
Interpersonal skills: effectively influence and communicate cross-functionally
Organizational skills: multi-task, effectively prioritize work, and adapt during pressured situations.

This position is offered as a casual position.Why work with us?We have offices located in Canberra, Melbourne and Sydney. Across all locations, we offer:

Options for flexible working arrangements.
Annual allowances towards training based on individualised career goals.
Access to a customised ASC L&D calendar for ongoing professional and career development.
Generous superannuation scheme with up to 15.4% employer contributions.
Corporate discount on AIS Shop merchandise.
Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.

Additionally, our Canberra campus offers:

Free onsite parking
Onsite facilities including café, dining hall, gym, and swimming pool.
Priority placement for your children to access the award winning, onsite AIS Caretaker's Cottage Childcare Centre.

Acknowledgement of CountryThe Australian Sports Commission (ASC) acknowledges the Traditional Custodians of the lands where its offices are located, the Ngunnawal people and recognises any other people or families with connection to the lands of the ACT and region, the Wurundjeri Woi-wurrung people of the Kulin Nation, the people of the Yugambeh Nation and the Gadigal people of the Eora Nation. The ASC extends this acknowledgment to all the Traditional Custodians of the lands and First Nations peoples throughout Australia and would like to pay respects to all Elders past and present. The ASC recognises the outstanding contribution that Aboriginal and Torres Strait Islander peoples make to society and sport in Australia and celebrates the power of sport to promote reconciliation and reduce inequality.If you would like to learn more about this opportunity or to obtain the job description, click 'Apply' now

Sportspeople