ICT Officer - Helpdesk

Tasmanian Government

  • Hobart, TAS
  • $66,766-95,547 per year
  • Permanent
  • Full-time
  • 20 hours ago
DutiesProvide customer focused support services for the Department of Police, Fire and Emergency Management (DPFEM) Information and Communications Technology (ICT) systems, infrastructure and applications.Essential RequirementsPre-Employment ChecksThe Head of the State Service has determined that a person nominated for appointment to this position is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. Any relevant serious criminal offence or repeated serious offences over any period, which are not mitigated by additional information, may provide grounds for declining an application for appointment. Such offences would include, but are not limited to:
  • Arson and fire setting;
  • Sexual offences;
  • Dishonesty (e.g. theft, burglary, breaking and entering, fraud);
  • Deception (e.g. obtaining an advantage by deception);
  • Making false declarations;
  • Violent crimes and crimes against the person;
  • Malicious damage and destruction to property
  • Trafficking of narcotic substance;
  • False alarm raising.
Desirable Requirements
  • Professional ICT knowledge gained through satisfactory completion of a relevant course of study at a tertiary institution
  • Relevant Industry certifications particularly in the Microsoft Technologies
  • Experience in customer support
  • Experience in Microsoft Windows desktop and server
  • Experience in Microsoft SQL and COTS applications
  • Experience in IP networking configuration and security
  • Experience working in an environment that utilises Information Technology Service Management (ITSM) principles
  • Experience and certification in ITIL
  • Experience with VMware virtualisation
  • Current driver's licence.
Statement of Duties and Associated DocumentsDPFEM is a child safe organisation which is committed to the safety and wellbeing of children and young people; and every member of DPFEM has a responsibility to keep all children safe.As the organisation moves towards a more inclusive workplace which better reflects our community, we welcome applicants from diverse backgrounds, cultures and abilities, and those that may require flexibility such as part-time, compressed days, or adjustments around start or finish times.How to ApplyTo apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.Online applications will only be accepted, please click the blue Apply now button to apply. If you experience any technical difficulties, please contact (03) 6173 2955Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.Further InformationFor further information on this position, please contact: Colin Broadbent (Helpdesk Manager) on 0418 134368.Applications for this position will close on 17 September 2025 at 11:55 pm

Tasmanian Government