Housekeeping Office Coordinator (AM/PM)
- Australia
- Permanent
- Full-time
- Prepare daily work allocations (via e-Housekeeping) for the Room Attendants
are covered as required. * Maintain all the necessary tasks throughout the shift; these include theHousekeeping phone log, queue rooms, FCS records, daily housekeeping reports, Maintenace requests and Lost property enquiries. * Update room status as needed and maintain an effective flow of communicationwith the Floor Supervisors and Front Desk and Rooms controller. Ensure all
priority rooms are released in the allocated amount of time. * Handle guest complaints in accordance with the established procedure andimmediately advise the Director of Housekeeping/Assistant Executive
Housekeeper, in order that they remain informed, and the matter is rectified. It is
essential that these matters are followed up. * Responsible for the cleanliness and tidiness of the Housekeeping Office at alltimes. * Handover any special requests or other follow up requests to the Office Coordinator PM. Ensure that a checklist is completed for all tasks done during the shift.Operational PM
- Respond to guests' requests phoned to the Housekeeping Office, take from AM
- Co-ordinate preparation of all necessary items for the Turndown Attendants.
- Handle and maintain the Lost and Found system as established, logging and storing all items correctly each day.
- Ensure that priority and occupied room maintenance requests are entered promptly into FCS for Engineering follow up.
- Keep an efficient, effective and up to date filing system of all daily reports: Linen Change/DND checklist, Room allocation sheet, Lost and Found enquiries.
- Update notice boards at all times inside the Housekeeping Office including special information regarding rooms on cork board and in the housekeeping logbook.
- Assist PM Supervisor with the daily reports for the AM shift.
- Additional clerical duties involving liaising with Post Office for collection & delivery of guest parcels.
- Passion to deliver exceptional customer service.
- Excellent communication skills; including both verbal and written.
- At least 2-to-3-years' experience in a hotel environment
- Ability to handle guest complaints and work with conflicting priorities.
- Understanding of workplace practices in Occupational Health and Safety
- Computer literacy MS Word, Excel, Micros
- Be available to a work a full-time rotational roster, including weekends and public holidays.
- Rights to work in Australia.