Customer Service Officer
Government of Western Australia
- Western Australia
- $76,912-82,464 per year
- Permanent
- Full-time
2025-09-19 4:00 PMAttachments:
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-Customer Service OfficerLevel 2, $76,912 - $82,464 pa + Super - PSCSAA 2024Come join the team at the new Department of Housing and Works.The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact on 13 64 64. If you are a person living with disability and require any adjustments or accommodations, please contact Marta Pasanisi, Manager Client Services on (08) 6414 3173 or via email at . You can also reach us through the .We are seeking to establish a recruitment pool to fill vacancies that may arise within the next thirty-six (36) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.About The Role:As a Customer Service Officer with the Housing Services Division, you will work as part of a team to deliver a first class customer service which aims to ensure that all eligible Western Australians have access to affordable and secure housing.You will also be responsible for;
- Providing advice and assistance to customers on all aspects of Housing services and products available
- Counselling customers on their housing requirements and other relevant welfare services.
- Interviewing customers to determine their eligibility for Public Housing Services; assessing their need for assistance at the standard specified in our Customer Service Charter.
- A covering letter which must include a detailed example describing how you have provided outstanding customer service.
- A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
- An application form (for hard copy applications only).