Administration/ Customer Service

Randstad

  • Melbourne, VIC
  • $55.00 per hour
  • Contract
  • Full-time
  • 1 day ago
  • Apply easily
This role involves being the key point of contact for internal and external stakeholders, you will have exceptional interpersonal, written and verbal communication skills and proven experience working alongside staff and executives of all levels. You will draft, review and prepare briefings, correspondence, minutes, agendas and working papers with meticulous attention to detail and work with your division to ensure that actions are followed up and completed.This individual will be a flexible and proactive problem solver who shows initiative and commitment to positive community outcomes by working efficiently and adapting to changing priorities. This position requires excellent administrative and organisational skills, as well as exceptional relationship management capabilities to collaborate effectively with all levels of staff.
  • Full time contract position
  • VPS3 position paying $50 - $55ph + super
  • Melbourne CBD location
Key responsibilities:
  • Provide high quality program and administrative support to the team, Directors and the wider department.
  • Employ sensitive and empathetic stakeholder management skills to individuals, communities and peers alike.
  • Under direction, triage correspondence, communication, community enquiries, in alignment with program performance metrics. Appropriately document responses and actions resulting from enquiries in alignment with privacy and departmental requirements.
  • Manage documents, records and filing of electronic and hard copy material consistent with organisational policies and procedures.
  • Draft and provide quality assurance for written advice, briefs and correspondence in an accurate and timely manner.
  • Provide high quality administrative support for case management and registration of community members seeking to access recovery support via the department hotline.
  • Maintain strong relationships with senior management and staff within the department, as well as other public and private sector agencies.
To be successful in this role, you must:
  • Well-developed office-based computer literacy, including experience with Office 365 elements.
  • Demonstrated willingness to be flexible and adaptable to changing priorities with the ability to meet deadlines while working in pressured situations.
  • Ability to undergo a National Police Check.
If you have the relevant skills and experience, please click APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsAdministration, Office Manager, State Government, Business Support Officer, Records Management, Support OfficerEducationAssociate Degree/Diploma

Randstad