Store Manager
- Chatswood, NSW
- Permanent
- Full-time
- Provide ‘hands on’ leadership within the store, overseeing all direct employees ensuring that they are trained in all store processes, standards and expectations.
- Communicate position expectations and monitor employee performance including coaching and counselling employees
- Ensure adherence to systems, policies, procedures, and productivity standards.
- Complete weekly rosters in a fair and consistent manner and within budget requirements.
- Maintain workplace cleanliness and WHS standards, establishing systems to ensure levels are consistent and acceptable, communicating clear expectations to the team.
- Ensuring quality of service by maintaining consistent standards, analysing and resolving quality and customer service problems, identifying trends and recommending system improvements.
- 2-3 years’ leadership experience in hospitality
- A talent for mentoring others – you love to lead by example
- Passionate about the customer experience and product quality
- Ability to connect with customers and provide an exceptional customer experience in a fast-paced environment
- Problem solving and critical thinking skills
- Demonstrated capability to multi-task – your organizational skills will be a strength
- Positive team player with strong communication skills
- Authentic and down to earth with a genuine love of people
- Confidence in rostering, budgeting, and sales forecasting
- Holds a valid Food Safety Supervisor Certificate (or willing to obtain one)
- Bonus: A love of cake