Lead – Homelessness Program

Australian Red Cross

  • Townsville, QLD
  • Permanent
  • Full-time
  • 6 days ago
  • Townsville location
  • Maximum term contract until 30 June 2026
  • Salary packaging benefits
About Red CrossAustralian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.How this role supports our workRed Cross delivers seven homelessness support programs in Townsville, making Townsville a vital centre for addressing homelessness, providing seamless, end to end services. The Afterhours program provides assertive outreach to individuals experiencing homelessness, delivering consistent, relationship-based support through early morning, evening and weekend shifts. A dedicated team engages both existing and potential clients, improving connection to community and reducing social isolation.We strive to restore dignity and stability for individuals and families experiencing housing insecurity.Who you areAre you an experienced Case Worker, looking for the next step up in your career? If you have been looking to build on your skills and experience to progress into a leadership role, we have an opportunity that may be the perfect fit for you. If you have a strong background in case management, extensive understanding of the homelessness service system, and share our belief that everyone deserves a home that is safe, secure and affordable, we are interested in hearing from you.What you will do day to day
  • In this position as Lead, you will oversee high quality, effective service delivery that ensures the promotion of social inclusion, human rights, participation and consumer choice.
  • You will lead, coach, and mentor a dedicated team of Case Workers who will benefit from your experience of working with people with complex needs and ability to drive continuous improvement, focused on delivering high-quality outcomes for clients.
  • You will be joining a supportive, inclusive team, with regular training and supervision and opportunities for professional development.
What you will bring
  • Demonstrated experience in leading a team
  • Experience within the community care sector
  • Well developed interpersonal skills including excellent communication skills catering for diversity within the team, and with the ability to express ideas clearly, listen effectively and provide feedback constructively
  • Demonstrated knowledge and/or experience in providing programs to clients from diverse backgrounds and cultures
  • Relevant degree with experience in social work or community services or equivalent or less formal qualifications with specialised skills in relevant field
  • A current, employee Working with Children Check
Why work with us?Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.Benefits that act for you, while you act for humanityFinancial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave optionsFurther informationThis role is covered by the Social, Community, Home Care and Disability Services Award - Level 5.For additional enquiries, please contact Jessica Kennedy on 0414848861 for a confidential discussion.Applications close: 10 September 2025Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlierWhile we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.Job Ref #: 12725

Australian Red Cross