Senior Manager, People Systems and Experience

Sydney, NSW
Permanent
Full-time

10 hours ago

Company DescriptionLendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer's agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group's loan book is more than $100b and it was named Australia's Aggregator of the Year for 2024.To learn more about life at Lendi Group check out our blog:Why Join Us?

Innovation at Our Core - We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
Work with the Best - Collaborate with some of the brightest minds in fintech, financial services, and strategy.
Make an Impact - Contribute to meaningful projects that shape our business and the future of property finance.
Grow & Evolve - Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job DescriptionWe're looking for a Senior Manager of People Systems & Experience to lead the transformation of our People Operations team into an AI-native function. This role is accountable for both human and agent contributors, and owns the platforms, processes, and policies that support the full employee lifecycle across Australia and the Philippines.You'll report into the General manager of Credit & Operations, and play a critical leadership role shaping the future of employee experience, compliance and service delivery at Lendi Group.What You'll Own:Leadership & People Operations

Lead the People Systems & Experience function across Australia and the Philippines.
Own compliance across HR operations, employee relations, and policy updates, ensuring Lendi Group remains legislatively aligned.
Manage the end-to-end people operations policy lifecycle, from design through to delivery.
Oversee delivery of annual People programs including:

Performance reflection cycles
eNPS and engagement surveys
WGEA reporting
Benefits renewal
WHS requirements
Act as escalation point for complex or sensitive ER matters, ensuring issues are managed effectively and with care.
Maintain close partnerships with leaders across the business to strengthen the overall team member experience.

AI Transformation & Integration

Provide oversight of Lendi's People Systems & Experience AI agents.
Design and deliver human+agent workflows that support seamless onboarding, offboarding, and day-to-day employee enquiries with strong service outcomes.
Develop and implement strategies for AI-powered HR, ensuring technology enhances both efficiency and people-focused service delivery.
Define protocols for Human-AI collaboration, clarifying responsibilities and ways of working at both team and organisational levels.
Ensure AI tools and agent systems are deployed responsibly, ethically, and in compliance with labour laws, organisational policies, and best practice governance.

Qualifications

5+ years of HR experience with proven capability across policy, employee relations, compliance, and employee experience.
3+ years in tech-driven environments, ideally with exposure to product thinking or systems-led delivery.
Strong track record of people leadership, including across distributed teams.
Experience designing processes for automated workflows or working with AI-powered tools.
Solid understanding of the legal and cultural landscape in Australia; knowledge of the Philippines is advantageous.
A bias for iteration, clarity, and delivering measurable service quality.
Exceptional communication skills with a calm, solutions-focused approach to problem-solving.

Additional InformationLendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.We support our people in a variety of ways, but a few of the benefits that our people rave about include:

A vibrant, relaxed, yet professional culture.
Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
An additional week's Loyalty Leave each year after reaching 3 years' service.
Wellness initiatives with a strong focus on psychological safety.

We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.This is an opportunity to shape the future of a fast-growing, purpose-driven company that's transforming the homeownership journey.Ready to contribute to Lendi Group's next chapter? Apply now and be part of something big!

Lendi Group

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