Ecommerce Innovation Manager

• Website Trading: Manage the day to day commercial and technical performance of the AUNZ websites - across product, promotions and initiatives with the goal of driving new customer acquisition and retention of existing customers to deliver key business outcomes.
• CRO: Manage the CRO program together with agency partners
• Performance Marketing: Support the execution of SEM and Paid Social Media activity, and manage the affiliate marketing program with agency partners to drive new customer acquisition and revenue growth through strategic partnerships.
• CRM: Manage, execute and continuously optimise the CRM strategy via data across digital media channels, including Website, Email, SEM and Social Media.
• Email Marketing and Automation: Lead the planning and execution of the email marketing and automation strategy. Design, execute and optimise email automations to drive customer retention.
• Project Management: Utilise strong project management ability to lead cross company future state and enhancement projects across eCommerce, UX, CRM, Customer Service & partnerships.
• Reporting: Produce and analyse weekly and monthly reports, including website performance, category performance, performance marketing, email marketing and CRM activities.
• Finance: Processing and management of vendor invoices.

• Min 5 years’ experience in a similar role, ideally at a retail e-commerce company.
• Proactive and enthusiastic team player.
• Experience in leading project teams to deliver strategic business initiatives.
• Strong analytical skills and data-driven commercial thinking with solid knowledge of website analytics tools (e.g., Google Analytics), with experience in Shopify advantageous
• Excellent stakeholder and agency management experience
• Experience in performance channels including SEM, social media and affiliates.
• Excellent communication skills and an eagerness to work collaboratively across departments

Sharp & Carter