Complaints and Risk Advisor (Intake, Referrals and Partnerships)

• Rate: $58.02/hour + Super

• Anticipated Contract Length: 6 months

• Start Date: ASAP

• Location: Brisbane CBD

• Classification: AO4 (Qld Public Service Officers and Other Employees Award – State 2015)

• Manage the intake process for employee and student complaints, including risk-based assessments and referrals

• Maintain accurate records and update the department’s complaints management database

• Liaise with schools, regional offices, HR business partners, and external agencies to support complaint investigations and responses

• Prepare documentation for case management, including suspension and risk advice, code of conduct breaches, and referrals

• Contribute to performance reporting, ministerial briefs, and compliance with corporate reporting requirements

• Deliver in-house training on case handling processes, systems, and policy application

• Conduct research and analysis on sensitive matters and assist in continuous process improvements

• Provide administrative support to the Intake and Assessment team and senior managers during peak periods

• Ensure information is handled confidentially and in line with departmental policy and governance standards

• Experience in a similar complaints, case management, or integrity-based AO4 role within government or a regulated environment

• Strong knowledge of administrative and risk management processes

• Excellent attention to detail and the ability to manage sensitive information with confidentiality and accuracy

• Proficient in complaints databases, information systems, and Microsoft Office Suite

• Confident written communicator capable of preparing reports, briefs, and official correspondence

• Strong stakeholder engagement skills and a collaborative approach to working across business units

• A flexible team player with initiative, resilience, and a commitment to professional integrity

Hudson