Product Manager – Service Delivery & Tech (Disability)

Sydney, NSW
Permanent
Full-time

16 days ago

About UsAt United for Care, we empower people with disability to live independently and thrive in their communities. We provide a range of NDIS services including Supported Independent Living (SIL) in modern apartment-style home, In-home support, and Community participation programs.About the RoleWe’re looking for an experienced Product Manager to lead our technology programs of work. You’ll be the bridge between developers and operations, making sure our tech delivers real impact, drives adoption, and supports our service delivery teams.

Lead and deliver tech initiatives that align with our strategic priorities
Own SCRUM processes: sprint planning, daily huddles, sprint reviews
Validate development outputs for accuracy, feasibility, and fit-for-purpose
Champion UX/UI and drive 100% adoption of our app-based solutions
Triage tech requests, document user stories, and set clear acceptance criteria
Run fortnightly “Tech Masterclasses” to demo, train, and gather feedback
Map and optimise dev team capabilities, identify gaps, and recommend solutions
Maintain product resources and feature guides via SharePoint

What Success Looks Like

Sprint deliverables on time and to standard
100% adoption of new products and features
A seamless app-driven user experience
Positive feedback from service delivery teams
Clear documentation and knowledge sharing across the business
A mapped and resourced dev team that meets business needs

About You

5+ years as a Product Manager or Technical Project Manager
Experience in NDIS, disability services, or other complex health settings is highly desirable
Experience in RPA, process automation, or system integrations is a bonus
Deep knowledge of SCRUM and agile delivery
Technical fluency across front-end, back-end, APIs, Salesforce, and UI/UX
Proven ability to translate technical outputs into operational value
Strong stakeholder engagement and facilitation skills
Experience working with offshore development teams

Why join us?

Be the go-to person driving our tech transformation
Work directly with our CEO, COO, and Chief of Staff on high-impact projects
Lead the shift towards a streamlined, app-based experience for all users
Work at the heart of Sydney CBD with a modern, hybrid work setup
Enjoy a fast-paced, dynamic environment with a supportive and energetic team
Access on-site perks designed to make your workday easier and more enjoyable
Be part of a rapidly scaling, innovative organisation driving meaningful change in the lives of people with disabilities
Exciting career opportunities and growth potential

If you’re outcome-driven, fluent in both “dev” and “ops,” and want to see your work adopted and making a real difference, we’d love to hear from you.Apply now or reach out to Mai.Pham@unitedforcare.com.au for a confidential chat.

United for Care

Apply Now