Sales Order Coordinator - SodaStream
- Knoxfield, VIC
- Temporary
- Full-time
Responsibilities
- Monitor and process incoming orders using multiple systems, including EDI, while collaborating with the relevant stakeholders to meet customer demands.
- Facilitate the resolution of order discrepancies relating to data integrity, shipping issues, pricing and credit holds.
- Manage out of stock and backorder queries.
- Assist cross functional teams with credit claims, marketing orders and transfer requests, ensure proper financial approval.
- Act as a liaison between the customer, sales, finance and distribution teams including 3PLs.
- Prepare out of Stock, stock on hand and invoice reports daily and other reports as required and share them with the relevant stakeholders.
- Continuous utilization and upskilling in existing and new technology to drive root cause analysis and problem resolution relating to on-time delivery, order blocks, and other team metrics.
- Collaborative and supportive team work to ensure timely order processing, product allocation, order modifications, return claims, and product availability.
- Ensure KPI standards are met.
- Continuously look for opportunities to improve processes and enhance efficiency.
- Prompt and on-time Response to consumer enquiries via phone and email.
- Trouble shoot issues.
- Assisting with general queries and order updates
- Following up on order status.
- Directing customers to product educational resources.
- Servicing and assisting the customers with any other query as needed.
- Ensure Email Inboxes are emptied daily with clear follow up flag.
- Perform ad hoc duties as required within the department.
- Customer Oriented
- High Attention to Detail
- Can Do and Positive Attitude
- Problem Solving & Analytical Skills
- Intermediate to Advanced level computer skills in Excel, Word & Outlook, to be able to prepare & present various reports
- Competent in use of EDI & Oracle
- Strong interpersonal and communication skills, both written & verbal
- Excellent stakeholder management skills, including internal & external customers