Customer Support Representative

Chermside, QLD
$35.00-40.00 per hour
Permanent
Full-time

12 days ago

Chermside Location - Approx $35-$40 + SuperMonday to Friday - rotating roster between 8am and 6pmTemp-to-perm opportunity - ASAP startOur client is a leading provider of software to the childcare sector, delivering innovative solutions that support childcare centres across Australia. They are seeking a Customer Support Specialist with strong IT skills, excellent communication abilities, and a passion for helping customers get the most out of their systems.The Role:
In this role, you will provide software helpdesk support, customer training, and administrative assistance as part of a friendly and collaborative contact centre team. You will be the first point of contact for customer queries, troubleshooting technical issues, and delivering product demonstrations and training sessions. Your strong IT literacy will be essential for navigating multiple systems, learning new features quickly, and guiding customers with confidence.Key Duties:

Respond to inbound calls, emails, and online enquiries regarding software and product features
Troubleshoot and resolve first-level support issues
Conduct outbound calls to follow up on customer requests, collect data, or promote new system features
Deliver online product demonstrations and training sessions to new and existing customers
Activate new features and modules for clients
Complete data entry, update customer records, and submit information to government systems
Generate reports, conduct internal data quality checks, and process customer forms
Provide clear, professional, and friendly communication at all times

What You Will Bring:

Strong IT literacy - confident with multiple software systems, learning new platforms, and providing technical guidance
Excellent customer service and communication skills (both verbal and written)
Good problem-solving and analytical abilities
High attention to detail and accuracy in data entry
Ability to work both independently and as part of a team
Adaptability to changing systems and processes
Previous experience in a helpdesk, contact centre, or software support role will be highly regarded

What Is On Offer:

Competitive hourly rate
Genuine opportunity for permanent employment based on performance
Hybrid work model - 2 days per week from home after training
Full-time hours, Monday to Friday - no weekends or public holidays
On-site parking in Chermside and modern office facilities
Supportive and friendly work environment with comprehensive training provided

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