Customer Support Representative
- Chermside, QLD
- $37.13 per hour
- Permanent
- Part-time
Part-time - 3 days per week
Temp-to-perm opportunity - ASAP startOur client is a leading provider of software solutions to the childcare sector, supporting centres across Australia with innovative, user-friendly systems. They are seeking a Customer Support Specialist with strong IT skills and a passion for delivering outstanding customer service. This is a part-time role, offering the flexibility of three days per week while still providing a genuine pathway to permanent employment.The Role:
This position is part of a service-focused contact centre team, providing a mix of inbound and outbound customer support, technical troubleshooting, and administrative tasks. You will be responsible for assisting clients with software-related queries, delivering product training, and ensuring data accuracy. Your IT literacy will be essential for navigating multiple systems and providing confident, knowledgeable guidance to customers.Key Duties:
- Respond to inbound calls, emails, and online enquiries regarding software use and features
- Troubleshoot and resolve first-level technical issues
- Make outbound calls to follow up on requests, collect information, or promote new system features
- Deliver online product demonstrations and training sessions to new and existing customers
- Activate new features and modules for clients
- Complete data entry, update customer records, and submit information to government systems
- Generate reports, conduct internal data quality checks, and process customer forms
- Maintain a professional, friendly, and solutions-focused approach with all customer interactions
- Strong IT literacy - confident using multiple systems, learning new platforms, and supporting customers with technical guidance
- Excellent customer service and communication skills (both verbal and written)
- Analytical thinking and good problem-solving skills
- High attention to detail and accuracy in data entry
- Ability to work independently and collaboratively in a small team
- Adaptability and willingness to learn new processes and technologies
- Experience in helpdesk, software support, or contact centre roles will be highly regarded
- Competitive hourly rate of $37.13/hr + super
- Genuine opportunity for permanent employment based on performance and business needs
- Part-time hours - 3 days per week, Monday to Friday between 8am-6pm (rostered)
- On-site parking in Chermside and modern office environment
- Supportive and friendly team culture with full training provided
- Work close to home in Brisbane's north