Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment.Do you want to join a dynamic national Commercial Support team that provides all back-end account, pricing and contract management support to our commercial sales team. We are looking for a customer experience focused individual with a strong sales support/administration background to join our team based in Wacol QLD.As the Commercial Support Administrator, you will be responsible for account creation, pricing and the initial integration of new customers to facilitate a seamless transition into the business.You will also implement and adhere to procedures and processes to support sales growth and the commercial needs of new and existing customers.How will you CONTRIBUTE and GROW?Operate in accordance with, and complies with, the Air Liquide Group’s safety principles, standards, policies and proceduresLiaise with internal customers including Sales Managers, Sales Representatives and Sales Support to ensure pricing offers are consistent with standard price and contract structures and are processed accurately, within designated time framesIntroduction of new customers to Air Liquide, guiding them through the process thereby improving quality of customers' experienceLiaise with the IM (Industrial Merchant) Commercial Support Team Leader regarding initiatives through applying continuous improvement principles that will positively impact the customer experienceProvide guidance and support to Commercial team members to ensure pricing offers and pricing maintenance are in line with Air Liquide policy and proceduresAre you a MATCH?3 years of experience in customer experience or support functionsExcellent communication and interpersonal skillsStrong attention to detail and organisational skillsAbility to multitask without compromising accuracy and follow tasks to completionAble to work autonomously and as part of a dynamic team environmentWe OFFERHybrid work arrangementOn-site parking14 weeks paid parental leaveSalary Continuance InsuranceEmployee Assistance ProgramsAnnual salary increase based on performanceLong-term career development opportunities locally and/or internationallyOpportunities to undertake interesting and challenging work within Air Liquide’s global businessCulturally-diverse environmentAccess to Air Liquide’s discount platform with over 350 retailersAbout Air LiquideA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
