Manager - Service Delivery & Team Leadership

Sydney, NSW
Permanent
Full-time

8 days ago

Work Flexibility: HybridLead a team that makes personalised healthcare possible.As the Manager of our Stryker iD Service Centre, you’ll lead a passionate, high-performing team of Design Engineers in a fast-paced, evolving environment. No technical background required—just a deep passion for people leadership and driving performance through culture, collaboration, and purpose.This role is perfect for someone in customer solutions or customer service management looking to take the next step into leading a more technical, high impact team!About Stryker’s Custom Implants DivisionStryker’s Custom Implants division specialises in delivering patient-specific solutions with a strong focus on craniomaxillofacial (CMF) reconstruction. We partner closely with surgeons to design and manufacture custom implants tailored to each patient’s unique anatomy—often in complex, high-stakes cases involving trauma, tumour resection, or congenital conditions. It’s a fast-paced, purpose-driven environment where clinical precision meets cutting-edge innovation to restore form, function, and quality of life.What You’ll DoCoach, support, and inspire a diverse team of team leads and specialists to achieve their bestBuild a culture of high performance, trust, accountability, and developmentTranslate global strategy into local action across ANZ, bringing clarity and focusConnect with internal partners in manufacturing, sales, operations, R&D, and marketingEnsure on-time service delivery and customer excellence across regionsWho You AreRequiredA proven people manager (3+ years) with a passion for culture, coaching, and performance.Strong communicator and collaborator who brings out the best in cross-functional teams.A strategic thinker who can set clear direction and empower their team to deliver.Comfortable in complex, dynamic environments—structured yet flexible in your approach.Experience in customer-focused, service-led environments (industry background not essential).PreferredBachelor's degree in related field (Science, Engineering, Design, Business)Why Join Us?Make a difference: Lead a team that delivers life-changing medical solutions to patientsBe part of something bigger: Join a global med-tech leader with a strong local presence and mission to make healthcare betterGrow your career: Access development programs, global leadership exposure, and stretch opportunitiesEnjoy real flexibility: Blend office-based collaboration with remote working, plus occasional regional travelGet great benefits: Competitive salary, bonus, wellbeing initiatives, lifestyle perks, and more from day oneAt Stryker, leadership isn’t about titles – it’s about impact.
If you're ready to empower a high-performing team and lead with purpose, we’d love to hear from you.Apply now to shape the future of personalised healthcare in APAC.Travel Percentage: 10%

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