Program Manager / Site Lead

North Sydney, NSW
Permanent
Full-time

21 days ago

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Primary ObjectiveTo serve as the Program Manager for ANZ operations while being the on-site "single point of contact" for Client in Sydney with remote support to Adelaide. This role will coordinate all regional programs using formal PMO processes while ensuring the timely and efficient delivery of Facility Management services in accordance with Service Levels and Key Performance Indicators.Main duties and responsibilities:

Program Management & Coordination - Lead end-to-end ANZ programs using formal PMO processes, including charter development, timeline management, status reporting, and stakeholder coordination across regions

Dual Site Management - Provide full-time on-site presence at Sydney location while delivering remote support and coordination for Adelaide site, ensuring consistent service delivery standards

Client & Stakeholder Partnership - Foster positive relationships with clients, contractors, and suppliers while managing satisfaction levels, preparing monthly reports, and delivering services per contract KPIs

Operations Management - Conduct daily site inspections, coordinate subcontracted services per maintenance plans, maintain computerized systems, and oversee third-party service delivery

Financial Management - Ensure site financial operations meet targets, manage purchase orders, track spending against budgets, and perform CAPEX/OPEX forecasting

Project Management - Take ownership of all IFM projects as single point of contact, perform capital planning, complete forecasting processes, and ensure timely project completion

Risk Management & Safety - Implement JLL Operational Risk Management programs, maintain disaster recovery plans, and coordinate health, safety, security, and emergency procedures

Vendor Management & Procurement - Manage vendor relationships, maintain compliance records, negotiate service level agreements, conduct performance reviews, and ensure timely service delivery

Continuous Improvement & Technology - Evaluate operations for alignment with client priorities, implement best practices, maintain computerized systems, and support sustainability initiatives

Leadership & Team Management - Foster open communication, hold team members accountable to performance standards, develop customer-focused environments, and provide coaching and development

What we are looking for:Formal tertiary qualifications in one or more of the following: Management, Business, Operations/Project Management, Building / Facilities Management, or related disciplineMinimum five years of related experiencePgMP (Program Management Professional) certification preferredKnowledge of building services and general building maintenanceProficiency in Microsoft Office applicationsExperience in multi-tasking various dutiesStrong communication and presentation skillsAbout JLLAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.What you can expect from us:As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.Apply today, quoting job reference number LMREQ447486Location:On-site –North Sydney, NSWIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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