Enterprise Client Success Manager
- Australia
- $120,000 per year
- Permanent
- Full-time
Our mission is to make the world a better place to work and to achieve this mission we need to deliver successful, meaningful programmes within an Enterprise client portfolio.The Enterprise Client Success Manager will work with some of our largest clients across Australia and New Zealand. You will deliver a premier service, helping clients to raise awareness and engage their employees in their benefits offering, and showcasing all the products that Reward Gateway can offer to improve adoption and employee engagement.Flexible, Hybrid Working:
Our office is for you to use as much as you like; as a minimum our Client Success Team works from our or at least twice a week.What's in it for you?
Genuine pathways for career growth, including high-performance programs and tailored Learning & Development initiatives, designed to guide your career in the direction that's right for you.You will also receive over 70 individual employee benefits & perks designed for financial, career, mental, physical and social wellbeing including:
- 35 days per a year annual leave (inclusive of Public Holidays)
- Option to purchase up to an additional 5 days per year through our holiday trading
- $750 a year wellbeing allowance.
- Membership with Unmind - encompassing therapy, coaching, and proactive wellbeing.
- Appreci8 - an opportunity to gain monetary awards for doing an excellent job.
- Professional development books, E-books, podcasts.
- Additional bonus payments for a number of life events and milestones.
- Employee, friends and family discounts - huge annual $$$ savings across hundreds and hundreds of retail, hospitality, travel, lifestyle brands.
- Develop and maintain a strategic partnership with our clients by understanding their people and their business goals.
- Multi threading with multiple stakeholders within each client to offer support and make valuable contributions to help your clients achieve successful programmes that improve employee engagement.
- Always seeking opportunities to build on the success of our customers' services, via usage and functionality.
- Identify revenue generating opportunities by providing additional solutions to your clients, and collaborating with the relevant Strategic Account Manager who is your commercial partner for your book of business.
- Retaining your clients by building valuable relationships that truly delight and partner with key customer contacts throughout the renewal process to secure the ongoing partnership.
- Building a detailed view of the risks within your portfolio and implementing plans to mitigate risk.
- Working collaboratively with our clients on communication strategies to improve employee engagement.
- Understanding how our solutions fit within the broader HR landscape and the ability to relay RG concepts and methodology to clients.
- Analysing engagement data and reviewing this with our clients to demonstrate the value of the programme and how it is aligned to their goals. Work with your clients to develop and implement strategies to improve these results further. Ensuring our customer systems (Salesforce are always accurate and up to date.
- Travelling to meet clients at their site, at our Office or using video conferencing to conduct review meetings, demo's, training or employee facing webinars.
- Managing a portfolio of clients with an annual value of approx $2m - $2.5m with a growth target of 7% - 14%.
- Playing a significant role in RG-run events, engaging in networking, hosting, and possibly speaking or providing support
- Experience within a face-to-face client relationship role where you have partnered with, pitched and presented to multiple C-Suite stakeholders.
- Experience of managing B2B Enterprise or upper Enterprise client portfolios where you have driven usage and adoption through the development and execution of highly personalised, strategic account plans.
- Excellent negotiation skills coupled with proven delivery against client retention and client revenue growth deliverables.
- Excellent communication skills with an ability to translate technical solutions or complex client challenges.
- Previous experience of developing and contributing to communication planning and roll-out of those initiatives.
- Experience of working in cross-functional teams
- Telephone interview with a member of the Talent Acquisition team
- Online interview with Head of Client Success and our Enterprise Client Success Team Leader
- Take home assessment task and face-to-face presentation interview with our Head of Client Success and Head of Sales
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.co/lifeatrg