IT Systems & Support Specialist
- New South Wales
- $80,000-85,000 per year
- Permanent
- Full-time
Location: Sydney CBD (Full-Time, Onsite)
Salary: $80,000 – $85,000 + Super
Job Type: Full-Time, In-Office (5 Days per Week)
Reports To: Head of Infrastructure and Cybersecurity🖥️ About the RoleWe’re seeking a capable and hands-on IT Systems & Support Specialist to take full ownership of internal IT support across our Sydney CBD headquarters. You’ll be the go-to person for IT troubleshooting, systems maintenance, user onboarding, and hardware optimisation — supporting a fast-paced and growing national business. This is a full-time, onsite position (Monday–Friday) and not a help desk or remote role.💼 Responsibilities
- Provide Level 1 and Level 2 support across desktops, software, and network issues
- Troubleshoot Mac and Windows environments
- Manage Google Workspace, Microsoft 365, Azure AD, Intune, and Autopilot
- Write/run PowerShell and GAM scripts for automation and admin
- Support onboarding/offboarding and maintain hardware across desks, docks, AV, TVs
- Oversee AV setup and support in meeting rooms (Logitech)
- Maintain endpoint security and monitor BYOD compliance
- Create and update IT documentation, guides, and checklists
- Liaise with vendors and building IT infrastructure providers
- Drive improvement projects and IT infrastructure optimisation
- 5+ years in Level 2 desktop or internal IT support
- Expertise in Windows, MacOS, Google Workspace, M365, Azure AD, Intune
- Strong scripting ability (PowerShell, GAM)
- Hands-on experience with commercial office setups (desks, docks, AV)
- Highly organised, accountable, and task-driven
- Strong communication and documentation skills
- Willing to work on-site 5 days a week in our Sydney office
- Comfortable working independently in a high-performance environment
- ITIL or relevant certifications preferred
- You only work with a single system or OS
- You prefer ticket-based or siloed support models
- You’re seeking hybrid or remote work
- You avoid documentation or hands-on IT work
- You wait for instructions rather than solving issues proactively
- Issue Resolution: Acknowledged in 1 hour, resolved within agreed timelines
- System Uptime: 99.9%+ for AV, Wi-Fi, login, and endpoints
- Onboarding: 100% completion of setup by Day 1
- Hardware Quality: Standardised, clean setups across all workstations
- Documentation: Current and complete process and systems documentation
- User Satisfaction: Positive internal feedback on IT support
- 💰 $80K–$85K base salary + super
- 🛠️ Full ownership of internal systems, onboarding, and support delivery
- 🏢 Work with a driven team in a centrally located Sydney CBD office
- 🚀 A fast-paced, high-performance culture with room to grow
About the CompanyFreedom Property Investors is Australia’s #1 property investment group, helping Australians build wealth through property. Over 300 staff, 10,000+ members, and 2,000+ 5-star reviews#LI-DNIForge Your Empire: Unleash Your Inner Warrior with Freedom CareersForget stale routines and soulless cubicles. At Freedom Careers, we're not just recruiters, we're architects of destinies. We ignite your inner warrior, guiding you towards groundbreaking roles that fuel your career, personal, and financial growth.Imagine:: Build an empire of brick and mortar with, crafting your financial freedom one property at a time.: Becoming the architect of financial dreams, securing funding for ambitious plans and propelling growth.: Shaping the narrative of the property market and, wielding the power of information to empower savvy investors.: Securing your future, brick by brick and super strong and taking control of your retirement with expert guidance.These are just a few of the empires you can forge with Freedom Careers. We offer a diverse landscape of opportunities across dynamic, purpose-driven companies.But we're not just about finding you a job. We're about igniting your potential. We believe in:The Warrior Focus: We don't just place you, we equip you with the skills and resources to conquer every challenge.Holistic Evolution: Career success is just the beginning. We nurture your personal and financial wellbeing, crafting a fulfilling life beyond the office.Sisterhood of Success: We're a supportive community of like-minded individuals, pushing each other to climb new heights and build lasting legacies.Ready to unleash your inner warrior and forge your own empire?Powered by JazzHR