IT Support Specialist
- Sydney, NSW
- Permanent
- Full-time
- Serving as the first point of contact for end-users seeking technical assistance over ServiceNow or desks visits
- Provide and replace hardware equipment
- Provide standard software access
- Ensure desk / meeting room / new workspace or office setups
- Identify, diagnose, and resolve technical issues
- Document, track and monitor issues through a service desk
- Refer and propose help articles
- Keep the IT Asset inventory up to date
- Actively contribute to ongoing process improvements by taking initiatives
- Assist in administration and maintenance of existing IT systems, and implementation of new IT technologies
- Assist in administration and maintenance of AV, server and network systems as needed
- Assist in software and SaaS licence management duties in order to ensure compliance and cost controls
- Customer Centric mind-set
- Previous experience with:
- GSuite and/or O365 administration
- Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin)
- Service Desk Platforms (JIRA, Zendesk, ServiceNow)
- Enterprise Mobile Device Management
- Experience with MacOS is a plus
- The ability to listen with empathy
- Confident, articulate and professional speaking abilities
- Ability to write clearly and succinctly, free from errors and tech jargon
- Expertise in Troubleshooting skills and follow through
- Knowledgeable in Technical Documentation is a plus
- Fluency in English
- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Work remotely from anywhere in the world for up to 60 days per year
- Flexible working policy
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- Free LinkedIn Learning license
- Paid Volunteer day
- Rooftop with dining space and BBQ facilities
- Self-service cafe-style kitchen and fully stocked fridge, pantry & bar
- Weekly catered lunches for the entire office
- Exciting events hosted regularly by our Sydney Culture Club
- Brand new office space located in Redfern, NSW
- Dog friendly environment
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .