Key Account Manager, Air & Sea
- Melbourne Airport, VIC
- Permanent
- Full-time
Time Type: Full TimeAre you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.DSV Air & Sea is seeking to hire a skilled and passionate Operational Key Account Manager in Melbourne.As a Strategic Key Account Manager, you will serve as the vital link between DSV and our key customers. Your mission is to manage a portfolio of valued accounts, ensuring customer satisfaction, uncover growth opportunities, and delivering tailored solutions. A key aspect of your role is to strategically identify areas within the customers portfolio to increase DSV's service offerings, while focusing on continuous improvement initiatives that adds value to the customer.Your Typical Day at DSV
- Nurturing Relationships: Cultivate and maintain strong, long-term connections with key customers, understanding their unique needs and challenges.
- Innovating Solutions: Identify customer pain points, propose creative solutions, and recommend new ideas to enhance efficiency and value.
- Driving Growth: Discover new business opportunities within your portfolio and collaborate with customers to expand partnerships and revenue streams.
- Strategic Planning: Schedule and attend MBR and QBR meetings with key stakeholders, document action items, and ensure follow-ups to drive impactful outcomes.
- Coordinating Success: Work seamlessly with internal teams, partners, and stakeholders to ensure alignment and smooth execution.
- Industry Expertise: Stay informed about industry trends and proactively propose strategic improvements to keep our offerings ahead of the curve.
- Organized Administration: Keep customer databases up to date, manage data integrity, and document key interactions, including meeting minutes and SOPs.
- You have a natural ability to connect with people, build trust, and foster long-term partnerships.
- You thrive on solving problems and delivering innovative ideas that meet customer needs.
- You're motivated to identify opportunities, expand business, and deliver measurable results.
- You excel at collaborating with internal teams, aligning stakeholders, and ensuring seamless communication.
- At least five years' experience in international freight forwarding & Account Management/Customer Care.
- Experience in managing and developing key accounts. The incumbent must possess at least 2 years of inside or outside customer care experience.
- You keep up with market trends and apply strategic insights to add value for customers.