Head of Customer Engagement
- Sydney, NSW
- Permanent
- Full-time
Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationLoading...CategorySelect how often (in days) to receive an alert:×Select how often (in days) to receive an alert:Head of Customer EngagementCategory: Commercial MarketingLocation:Sydney, New South Wales, AUHead of Customer Engagement
Future Portfolio & Customer Engagement
AustraliaAre you ready to shape and execute a forward-thinking Customer Engagement (CE) strategy to deliver best-in-class experiences by 2030? We are looking for a dynamic leader to drive the FFCE Roadmap through collaboration with cross-functional stake-holders, leveraging innovative technology and data insights to optimize our commer-cial strategy while enhancing productivity through automation and CRM. Novo Nordisk Oceania is hiring a Head of Customer Engagement. If this sounds like you, apply today and embark on a life-changing careerYour new roleAs the Head of Customer Engagement, you will be overall responsible for the Custom-er Engagement strategy and co-responsible for its execution by leading a team that delivers on the following, but is not limited to:
- Lead the Customer Engagement strategy for NN Oceania by driving the FFCE Roadmap in collaboration with cross-functional stakeholders, overseeing activi-ties and KPIs, facilitating decision-making in the Commercial Management Team, and fostering collaboration with APAC and IO to enhance best-in-class customer engagement by 2030.
- Drive actionable insights for our commercial strategy by leveraging data and innovative technology, including ownership of OneDashboard in Power BI, en-suring access to relevant data for both current and future portfolio insights, and supporting the Business Insights Manager in optimizing forecasting and busi-ness cases.
- Enhance productivity by optimizing operations through automation and tech-nology, including driving CRM utilization for data quality and integration, fos-tering innovation and process optimization with AI and data automation tools, and supporting change management and training for frontline technology inte-gration.
- Optimizing the sales force involves implementing effective segmentation, tar-geting, and territory management while designing engaging incentive schemes aligned with strategic priorities. This process includes cross-functional collabo-ration with sales and marketing teams, working alongside the SFE lead to de-velop and execute strategic solutions. Additionally, providing the leadership team with valuable insights is essential for facilitating informed decision-making throughout the implementation.
- Leading a highly engaged and high-performing team involves empowering three key functions-Business Insights, Sales Force Effectiveness, and CRM-to make bold choices and achieve success together while ensuring an enjoyable work environment. This leadership role supports the teams in Australia and New Zealand across both current and future portfolios, fostering collaboration and a shared commitment to excellence.
- Must have a Bachelor or Master's degree in Business, Marketing or Science.
- Minimum of 10 years of commercial experience in pharmaceutical industry. Sales and or Marketing experience is desirable.
- Proficient in Microsoft Office Suite with project management capabilities and a preferred proficiency in Power BI.
- Demonstrated experience in stakeholder engagement with senior leaders, and proven project management skills. People leadership experience is highly pre-ferred.
- Strong business acumen and analytical skills, a positive attitude, self-driven, opportunity-oriented, and excellent communication skills across all levels.
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.Deadline14 September, 2025We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.We're not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.