Head of Customer Engagement

• Lead the Customer Engagement strategy for NN Oceania by driving the FFCE Roadmap in collaboration with cross-functional stakeholders, overseeing activi-ties and KPIs, facilitating decision-making in the Commercial Management Team, and fostering collaboration with APAC and IO to enhance best-in-class customer engagement by 2030.
• Drive actionable insights for our commercial strategy by leveraging data and innovative technology, including ownership of OneDashboard in Power BI, en-suring access to relevant data for both current and future portfolio insights, and supporting the Business Insights Manager in optimizing forecasting and busi-ness cases.
• Enhance productivity by optimizing operations through automation and tech-nology, including driving CRM utilization for data quality and integration, fos-tering innovation and process optimization with AI and data automation tools, and supporting change management and training for frontline technology inte-gration.
• Optimizing the sales force involves implementing effective segmentation, tar-geting, and territory management while designing engaging incentive schemes aligned with strategic priorities. This process includes cross-functional collabo-ration with sales and marketing teams, working alongside the SFE lead to de-velop and execute strategic solutions. Additionally, providing the leadership team with valuable insights is essential for facilitating informed decision-making throughout the implementation.
• Leading a highly engaged and high-performing team involves empowering three key functions—Business Insights, Sales Force Effectiveness, and CRM—to make bold choices and achieve success together while ensuring an enjoyable work environment. This leadership role supports the teams in Australia and New Zealand across both current and future portfolios, fostering collaboration and a shared commitment to excellence.

• Must have a Bachelor or Master’s degree in Business, Marketing or Science.
• Minimum of 10 years of commercial experience in pharmaceutical industry. Sales and or Marketing experience is desirable.
• Proficient in Microsoft Office Suite with project management capabilities and a preferred proficiency in Power BI.
• Demonstrated experience in stakeholder engagement with senior leaders, and proven project management skills. People leadership experience is highly pre-ferred.
• Strong business acumen and analytical skills, a positive attitude, self-driven, opportunity-oriented, and excellent communication skills across all levels.

Novo Nordisk