Customer Support Advisor
- Knoxfield, VIC
- Permanent
- Full-time
- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service for the equipment's needs.
- Maintain accurate customer interactions, orders, and service history records in our CRM system.
- Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings and industry trends.
- 5+ years of previous sales experience in the heavy equipment industry (in a similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and service.
- Excellent communication and interpersonal skills.
- Ability to build reports and maintain positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationship management (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to plan, develop, and communicate territory coverage to maximise sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license and a clean driver's abstract are required.
- Competitive salary and commission structure
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities
- Positive and supportive work environment
- Employee discounts on service and Brandt products.