Front Office Receptionist
- Alice Springs, NT
- Permanent
- Full-time
- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of a Heartist
- Support and value the contributions of all team members, creating trust and empowering our people
- Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
- Be an advocate of ALL: Accor's loyalty program to non-members
- Checking guests in and out maintaining accurate guest accounts
- Taking bookings, providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with other departments to assist guests
- Previous hotel front office reception experience preferable
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Previous experience using Opera desirable not essential
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.