Port Delivery Agent | Fixed Term
- Sydney, NSW
- Contract
- Full-time
- A job at TUI offers more than your basic salary which already starts at 61.300 AUD gross per year.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer a seasonal contract (6 months)*, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
- *Please note that this is currently a seasonal position, with the potential to transition to a full-time role at the end of the trial period.
- You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.
- You are a confident decision maker, even when working under pressure.
- You have a pro-active guest service mindset with a clear focus on quality and efficiency.
- Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
- You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
- Excellent communication skills, both verbal and written, in English.
- Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.
- Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.
- Being responsible for the smooth operation from start to end.
- Handling correspondence with clients together with the Supervisor/ Team Manager.
- Closing all invoicing and data loading procedures.
- Keeping constant contact, reserving, and updating providers accordingly.
- Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.
- The position involves days of operation in the port, early starts and demands work during some weekends.