Company : Hastings Deering (Australia) LtdAbout the RoleWe have an exciting opportunity for a Parts Interpreter to join the team in Townsville!This is a Permanent, Monday to Friday role, working 38 hours per week with some weekend work required at penalty rates.Rostered on call work will also be required with full training.As a Parts Interpreter you will:Provide a high-level service to customers to efficiently manage their parts queries, requests and quotesUtilise your analytical ability to review CAT resourcing for confirmation of correct part numbers to complete ordersManage an efficient phone service, answering all calls and providing a professional and effective customer experiencePerform administrative and cash management practices including receipting of cash, cheque and credit card paymentsFollow up on all expiring quotationsProvide timely responses to customer order status requests, ensuring lead times are effectively communicatedIdentify opportunities to -up-sell parts consumables including fluids, tools, accessories, & noveltiesProvide product support service, machine sales and rental leads are immediately communicated internallyWhy Hastings Deering?At Hastings Deering our people are our heart—it’s as simple as that.When you start something big with Hastings Deering, you’ll have access to:A competitive hourly rate and competency based pay increasesEmployee discounts, rewards, and incentive programs.Income protection insuranceDedicated programs and utilities to support your physical, mental, and financial health, such as our EAP, free health checks, and discounted private health insurance.Opportunities for training, mentorship, and career development specific to your role.A supportive, diverse, and inclusive team spread across Australia and internationally.About YouA successful teammate will have the following:Knowledge of CAT and associated products, parts and services is desirableForklift Licence desirableExcellent customer service and interpersonal skillsIntermediate computer skillsExcellent time management skills and the ability to work autonomouslyProven self-motivation skills with the ability to gain an understanding of the business systems that we operateHigh level of attention to detailWell-developed verbal and written communication skillsPrevious warehouse experience would be desirableTo Apply: Hit the ‘Apply Now’ buttonEnquiries: Please call 1300 071 618 or email linda.hovey@hastingsdeering.com.auContact Person: Linda Hovey Talent Acquisition Lead - Operations ’
