Head of Learning & Development

• Create training programs that are aligned with CWG’s strategic objectives
• Work closely with various leaders across the business to design curriculums for all employees that focus on core values, strategic imperatives, upskilling requirements, and just-in-time learning
• Provide curriculums that incorporate different styles of training techniques, including e-learning, tutorial sessions, coaching, or job-shadowing
• Assist managers to develop their team members through career pathing
• Evaluate individual and organisational development needs as well as assess the success of development plans to help employees make the most of learning opportunities
• Create capability matrix and regular report functions
• Liaise with other managers to ascertain training requirements and budgets, as well as tracking budgets and negotiating contracts
• Facilitate the development requirements of employees through performance management systems
• Support staff and management with tailored learning opportunities during operational change
• Build relationships with third-party training providers to ensure that CWG has access to the most fit-for-purpose L&D technology available
• Maintain current knowledge of L&D innovation, best practices, and future trends
• Engage with the company about ongoing development programs aligned with our core pillars
• Support P&C with day to day admin to inform/celebrate/advise the company as needed

• In collaboration with the People and Culture Manager, design and communicate an L&D plan that targets the skills and talents of our network and meets the strategic goals of the respective business units
• Lead and implement the approved L&D plan, utilising training support roles for each brand to drive wide-scale execution
• Maintain awareness of the L&D landscape relevant to the franchise and fitness industries and make ongoing tweaks to L&D initiatives to set our brands apart from the rest
• Lead the leveraging of L&D best practice across the CWG brands
• Work closely with various internal leaders to gain an intimate understanding of their units and training requirements

• Evaluate and make recommendations about existing learning programs and support tools in each brand, with specific attention paid to learning outcomes and opportunities for best practice
• Manage course development and learning initiatives in collaboration with internal employees and external providers
• Be the centre of quality control for CWG and brand-specific training packages that are engaging and support internal learning aligned to the strategic objectives of the business
• Frequently consult and collaborate with subject matter experts across brands and departments and source required information to develop relevant and contemporary content
• Support and educate internal resources in the development of their content delivery and facilitation skills to better enable and empower them to be the owners of their training packages
• Design and develop technical documentation/user guides when required
• Lead an L&D team, and ensure consistent company rollout structure and reportability on ROI
• Working with P&C to devise, implement, and roll out engagement programs that support CWG’s core pillars
• Ensure all companywide instructions/announcements/programs are delivered in line with the STL business plan

• Utilise our current LMS system Ignite, apply deep knowledge of the business operations and existing systems, the franchise and fitness industries and the long-term strategic objectives of the business
• Create a user-friendly experience that adds value via in-house targeted, brand-specific training resources, courses and tools
• Create multifaceted training programs and implement a tracking system to ensure cross-departmental completion
• Be the business LMS owner and super-user, ensuring the usability of the platform, data integrity and utilisation are reviewed on an ongoing basis
• Utilise Ignite to automate and streamline learning processes business wide

• Participate as an active member of the P&C team, providing input on the strategic direction and overall L&D growth across the network
• Demonstrate personal commitment to living the Collective Wellness Group principles: Own It, See It, Feel It, Do It, Together
• Other projects and responsibilities as assigned

• Minimum of 7 years of L&D management experience
• Demonstrated ability to identify business learning needs which translate to a strategy and associated plans
• Current knowledge of effective learning and development methods
• Familiarity with LMS platforms and practices
• Strong data development and reporting skills
• Proven experience in large project and change management
• Excellent communication and negotiation skills; sharp business acumen
• Ability to build rapport, collaborate and obtain information from various internal and external subject matter experts
• Stellar presentation skills and ability to communicate effectively (written and verbal) to connect with, inspire and educate various stakeholders
• Excellent time management skills and the ability to multi task in a time sensitive environment
• Proven ability to represent a business with the utmost level of professionalism and integrity
• Intermediate computer skills, i.e. Excel, Microsoft Word, PowerPoint, etc
• Practical experience in the fitness and/or franchise industry is preferable
• Bachelor’s degree (or higher) and professional training certification will be highly regarded
• Ability to travel nationally as needed

• Hybrid and Flexible style of working
• Free gym memberships to the Collective Wellness Group brands
• A day of birthday leave, wellness day of leave and $250 wellness voucher each year
• Holistic Wellness Calendar of events and resources based on our 6 pillars of wellness
• Access to free, professional, and confidential counseling via our Employee Assistance Program (EAP)
• Access to our LMS system for ongoing learning and development opportunities
• Crows Nest location
• And more!!

Collective Wellness Group