Product Admin Team Leader

• Develop and implement data governance policies, including defining data ownership, setting up standard operating procedures for data entry and maintenance, and establishing data standards across the enterprise. Manage key sub-streams including master data for Product, Vendor, and Customer.
• Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Product Managers), alternatives, and pack sizes.
• Implement and uphold data governance standards locally based on the Regional/Global Governance strategy.
• Maintain and ensure data consistency across multiple ERPs.
• Lead & Implement the product discontinuation process including effective & clear communication internally.
• Lead Product Master data initiatives to drive harmonization, commercial success and continuous improvement.

• Ensure consistency, accuracy, and accountability for critical data.
• Manage key sub-streams including master data for Product, Vendor, and Customer.
• Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Product Managers), alternatives, and pack sizes.
• Implement data governance at the local level as defined by Regional/Global Governance strategy.
• Maintain and ensure data consistency across multiple ERPs.
• Implement the product discontinuation process including effective & clear communication internally.

• Manage product extensions in systems, product price changes, product discontinuations, and online SKU extensions.
• Support Product Managers with product queries, including liaising with supplier partners and divisions.
• Provide support for complex quotations and tenders with product coding and alternatives.
• Liaise with sales support to provide timely feedback to external and internal team members.
• Handle Certificates of Analysis (COAs) and quality-related product data and information.
• Manage customer notifications and address product issues.

• Maintain the product database and act as the gatekeeper for data integrity across multiple platforms for the end-to-end Product Lifecycle Management process, including ongoing database audits, ensuring professional presentation and easy access to product information.
• Act as a subject matter expert for the Product Lifecycle Management process across all platforms, including the development and ongoing maintenance of SOP documents, and training and onboarding new staff as required.
• Own and maintain the Digital Master SKU list (MSL) and set up and maintain the product item cross-reference table to support digital SKUs across all platforms.
• Own the failed validation order process for items on the cross-reference table to ensure customer order issues are resolved within agreed critical metrics.
• Hold ANZ Approver status for Open Text Media Manager (OTMM), ensuring timely approval of digital images and PDFs to be published to thermofisher.com.
• Coordinate the Annual Supplier List Price Movement, including managing and maintaining the supplier list price register and price changes (pre and post launch) to maintain profit integrity across all platforms.
• Set up and maintain PROMO pricing (including clearance center) on Product Manager requests across all platforms.
• Support Product Managers in their communication with both internal and external customers regarding digital product queries, ensuring accurate and efficient information dissemination.

• Inspire and guide team members, fostering a collaborative and hard-working environment.
• Set clear performance expectations, provide regular feedback, and ensure accountability to achieve team goals.
• Champion a positive and inclusive culture, promoting engagement and motivation within the team.
• Prioritize the training and development of team members, identifying growth opportunities and facilitating continuous learning to enhance skills and career progression.

• Portfolio & Marketing Team
• Customer Service Team
• Supply Chain Planning Team
• Product and Business Managers
• Account Managers
• IT Team
• Regional Masterdata team

• Intermediate to advanced level competence in computer skills; specifically, the Microsoft Office suite applications – Excel, Word and Outlook.
• Tertiary qualification in business/science
• Previous experience in a customer service or sales & marketing or administrative support role

• Excellent communication skills, both written and verbal, with the ability to converse with team members of varying technical knowledge.
• Results oriented and driven to succeed
• Ability to manage customer relationships across a range of cultural business environments.
• Strong time management and organisational skills, with a methodical approach to processes.
• Ability to successfully prioritise a high volume of work effectively whilst meeting customer expectations.
• Attention to detail with a high degree of accuracy in tasks performed
• A “customer-first” attitude.

Thermo Fisher Scientific