Process Specialist

Heathwood, QLD
Contract
Full-time

15 days ago

We’re partnering with a leading global logistics and e-commerce business to find a Process Specialist to join their Brisbane team on a full-time, contract basis. This business is scaling Third Party (3P) partnerships within the Australian fulfilment network and requires proactive professionals who can own and optimise processes, coordinate stakeholders, and deliver process-driven outcomes.Based at a 3PL site in Heathwood, this role will focus on supporting day-to-day operations, monitoring performance, and identifying opportunities to improve efficiency. You’ll be trained on in-house systems, including WMS, and will take ownership of creating and maintaining SOPs, driving process improvements, and acting as the escalation point for operational issues. While you will provide process guidance, direct training of 3P employees is managed by their own teams. This assignment will continue for the duration of the EF site’s operations.Key Responsibilities

Manage and optimise daily processes with external 3P EF stakeholders
Raise tickets and follow up on issues affecting EF operations
Contribute to health and safety practices across EF operations
Prepare reporting documentation including end-of-shift reports, WBRs, and MBRs
Track and report on project progress, identifying risks and mitigation plans
Implement and refine processes for new and existing EF sites
Maintain SOPs and support continuous improvement initiatives
Provide guidance on system use and process adherence (not direct training)
Support team performance by analysing site results and identifying improvements
Spot and action small but important enhancements, e.g. improving tracking to ensure priority products are processed first

What We’re Looking For

Strong stakeholder management and communication skills
2+ years’ experience in Operations, Supply Chain, Logistics, or related process-focused roles
Ability to work across multiple responsibilities in a fast-paced environment
Experience using data and metrics to drive improvement
Advanced Excel (Pivot Tables, VLookUps) and basic SQL
Detail-oriented with a focus on continuous improvement
Flexibility to work occasional weekends during seasonal peaks

What’s On Offer

Join a world-leading logistics and e-commerce organisation
Exposure to high-impact projects and new site launches
Collaborative and supportive team culture
Competitive contract terms with development opportunities
Assignment continues for the duration of the EF site’s operations

Apply Now!
If this sounds like a suitable opportunity, please hit Apply now! For questions about the role, contact Max Brown at Max.Brown@Chandlermacleod.com.At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.Share this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )We're an Award-Winning Recruitment Agency2025 Winner Excellence in Safety CultureRCSA Awards2025 Social Enterprise CertificationSocial Traders2024 Platinum Sustainability RatingEcovadis2024 Client Service of the Year FinalistAPSCo Awards2024 Compliance Team of the Year FinalistAPSCo Awards2024 RPO of the Year FinalistAPSCo AwardsPart of RGF Staffing ANZ, Chandler Macleod, We Get People.sRecruitment ServicesIndustriesChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.© Chandler Macleod 2025 All rights reservedSite Configuration::: Edit Site Configuration Preview Upload Dialog Preview Loading Dialog Preview Alert Dialog Preview Toast Message

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