Head of Customer Experience and Operations

Australia
$90,000 per year
Permanent
Full-time

1 month ago

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. United by core values of innovation, integrity, and impact, we offer a 360-degree suite of solutions tailored to each client's needs. Over the years, we've successfully guided businesses through growth, market transitions, and legal complexities. As we look to the future, we're excited to continue being the catalyst that propels businesses to new heights. Join us in venturing smarter. Our mission is to be the driving force behind your business success. We offer specialized consultancy services that address your legal and business challenges, propelling you towards a future of limitless opportunities. By integrating innovation, integrity, and impact into our approach, we create tailored solutions that not only solve immediate issues but also position you for long-term growth. We're not just consultants; we're your partners in navigating the complex landscape of business evolution.The RoleCompany: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.Responsibilities

Customer Experience Leadership: Own and continuously improve the end-to-end customer journey
Team Management: Lead and grow customer success and operations teams
Operational Excellence: Optimize internal workflows, support systems, and service delivery processes
Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn
Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback
Metrics & Reporting: Track KPIs, report on performance, and drive data-informed decisions

What We Offer

Competitive monthly salary: $7,500 – $9,000
Fully remote and flexible work environment
Opportunity to shape the customer journey in a mission-driven, scaling startup
Health benefits, wellness allowance, and ongoing professional development
Inclusive, collaborative, and growth-focused culture

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.Ideal ProfileRequirements

5+ years in customer experience, operations, or related leadership roles
Proven experience in building and scaling customer success and operational systems
Strong analytical, problem-solving, and communication skills
Comfortable working in a fast-paced, fully remote startup environment
Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)

What's on Offer?

Opportunity within a company with a solid track record of performance
Flexible working options
Work alongside & learn from best in class talent

Venture Smarter

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