Lending Officer
- Perth, WA
- Permanent
- Full-time
- Assess and process loan applications and maintenance requests with precision.
- Ensure all tasks are completed within agreed turnaround times and service level targets.
- Maintain strict compliance with relevant legislation, contracts, and internal policies, with particular attention to AML requirements in Australia and New Zealand.
- Keep documentation and process manuals current and aligned with business practices.
- Operate data management systems in accordance with company procedures.
- Deliver outstanding service to meet Voice of Member (VOM) targets and uphold our “Best in Class” satisfaction standards.
- Resolve application issues efficiently through collaboration with sales teams and members, escalating when necessary.
- Maintain excellence in service across all stakeholder interactions.
- Strong stakeholder management and relationship-building abilities.
- Clear and effective communication across diverse internal and external audiences.
- Up to 2 years' experience in a lending or finance-related role.
- Proven track record in delivering high-quality service in credit application processing.
- Certificate IV or higher in Financial Services.
- Work flexibility - We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
- Development Opportunities - your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
- Paid parental leave - during life's most important times, we support both parents' leave and their transition back to work.
- Get social - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- A place you want to be - from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
- A cherry on top - we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!