Technical Customer Services Officer
Goulburn Valley Water
- Shepparton, VIC
- $55,142-74,025 per year
- Permanent
- Full-time
As a customer focused professional with a passion for providing technical support and assistance you will be a welcome and integral member of our technical services department.You will provide high quality customer support to our customers to assist with their queries relating to asset information and water and sewer connection requirements to GVW water assets.Primarily your role will be to manage the administrative processes related to water and property connections, ensuring efficient and timely service delivery to our customers in compliance with the Corporation's requirements and other relevant legislation.This will include:
- Assessment of application for property connection requests
- Responding to customer and trade contacts - in person (counter or onsite), phone, email, website and written correspondence
- Managing invoicing and property agreements
- Backflow requests
- Liaising with planning team for more complex connection requests
- Providing customer contact for fault calls including liaising with other areas of the business
To be considered for this role you must have demonstrated some of the following:
- Certificate 3 or above in Business or a related field and/or minimum 3 year's experience in a similar role
- Knowledge and experience in plumbing, water and sewerage connection procedures and requirements
- Demonstrated commitment, ability and experience in resolving customer enquiries whilst providing a strong customer focus.
- Intermediate computer skills with the ability to learn and adapt to multiple systems including MS Office.
- Excellent communication and interpersonal skills for collaborating with colleagues and interacting with customers and stakeholders.
- Strong organisational, self-management and problem-solving abilities
- Ability to work independently collaboratively in a team environment.
You will have the opportunity to join a diverse and inclusive organisation with strong ties to our regional community.
- Classification GVW2: $55,142 - $74,025 + super (starting point is dependent upon relevant, qualifications, skills and experience)
- A Full-Time position with the opportunity to discuss flexible working options
- Rostered Day Off (RDO) - 12 per year
- Shepparton based - regional lifestyle benefits
- Opportunity to make a difference to the team and wider organisation and contribute to the ongoing liveability and prosperity of the region you live in.
- Play a key public interaction role, supporting our customers
- An organisation committed to OHS and safe working practices and the wellbeing of its staff including flu vaccinations, skin checks and Employee Assistance Program (EAP)
- Supportive team culture
- Encouragement and support to pursue professional growth and development opportunities.
- Annual performance reviews that encourage recognise and reward performance.
- Flexible, diverse, and inclusive workplace