Field Service Coordinator

• Extract and manipulate detailed PM data from multiple systems to effectively schedule maintenance within the required time frame.
• Refer to operating systems and accurately identify customer information (such as contract entitlement, schedule dates, asset identifiers, points of contact)
• Overall management of Field Engineer PM appointment calendars. Accurately populating with the PM appointment data.
• Communicate with customers through the applicable medium to facilitate ‘on-time’ servicing.
• Reschedule PM appointments as required, updating key stakeholders.
• Regularly participate with stakeholders in meeting activities, and positively contribute to improvement initiatives and maintenance issue resolution.
• Analyze PM data and asset location to efficiently schedule maintenance.
• Contribute to data cleansing activities as required.
• Other PM Planning activities as required.

• Act with professionalism, integrity and a positive approach at all times.
• Be adoptive of change, be flexible and positive in a continually evolving environment.
• Demonstrate a ‘continuous improvement’ mindset, contributing to process improvement.
• Prioritise work to ensure critical tasks are completed within the required timeframes.
• Develop solid product knowledge and a strong understanding of business functions within GEHC.
• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
• Build effective relationships within GE HealthCare and allocated territory (state), including but not limited to; Field Engineer Teams, Service Delivery Managers, Significant Service Event Case Manager and Customer base.

• Apply the ‘one point of contact’ philosophy and build stakeholder confidence through all elements of the allocated portfolio.
• Adhere to procedures set down in SOP’s, whilst embracing a continuous improvement mindset to identify inefficiencies to the team leader.
• On-going liaison and support function to the Field Engineer for Service Request specific requirements.
• Assist in maintaining SOP documents for internal and external audits in accordance with ISO 9001.
• Participate positively in team development, through meetings and other planned events.
• Other administration activities as required.

• Aware of, and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

• Extensive and demonstratable Coordination and Planning experience in a dispersed operational environment.
• Experience using multiple operating platforms and systems (ServiceMax, Salesforce, Genesys) or similar.
• Outstanding communication skills, both written and verbal.
• Advanced capabilities in using Microsoft Excel is essential.
• Ability to work in a cross-functional matrix team environment nationally and internationally.
• Ability to manage self and tasks in a mature and timely manner, prioritizing effectively.
• Excellent organizational and administrative skills.
• Strong attention to detail.
• A calm and analytical approach to problem solving, with the ability to make decisions based on data analysis.
• An adoptive approach to change and the ability to be flexible.
• Willingness to work as part of a team and actively contribute to continuous improvement initiatives.
• CRM system knowledge.

GE HealthCare