Sr Manager, Technical Consulting (IRM & SecOps)
- Sydney, NSW
- Permanent
- Full-time
- Lead a team of 8-12 Technical Consultants, fostering growth, enablement, and professional development.
- Champion customer transformation, ensuring solutions align with business goals and drive measurable outcomes.
- Guide a customer down a prescriptive solution design and own key technical implementation decision points.
- Provide strategic and technical leadership to customers, partners, and internal teams.
- Drive a culture of collaboration, knowledge sharing, and continuous learning within the team.
- Coordinate work across regional and global teams to ensure alignment and effective delivery.
- Support business development efforts, including pre-sales, scoping, and proposal development.
- Partner with internal teams-Product, Sales, Enablement-to align strategy with broader ServiceNow objectives.
- Develop and refine service offerings, best practices, methodology artefacts and thought leadership.
- Team productivity/utilization and delivery readiness.
- Customer satisfaction scores and project impact.
- Talent development and team growth.
- Readiness and capability building within the team.
- Driving innovation and adoption in ServiceNow deployments.
- Cross-geo collaboration effectiveness.
- A transformation mindset, focused on delivering long-term business impact.
- Strong communication skills, with the ability to simplify complex concepts.
- Passion for driving innovation and continuous improvement.
- Ability to foster collaboration within a diverse, global team. Additional Information
- Travel requirements will vary based on business needs.
- ServiceNow is an Equal Opportunity Employer, committed to building an inclusive and diverse workplace.
- We offer professional development, mentorship, and career growth opportunities.
- Benefits include health and wellness programs, remote work flexibility, and employee resource groups.
- Proven leadership experience in a professional services environment.
- Ability to inspire, mentor, and develop diverse teams in technical and business domains.
- Experience managing high performing teams or leading large-scale customer engagements. • Strong relationship-building skills with internal teams, partners, and customers.
- Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.
- Player/Coach mentality.
- Demonstrated success managing teams to OKRs across a portfolio of customer engagements.
- 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions.
- Preferably minimum 3 -5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Strong problem-solving mindset, focused on transformation and measurable business value. • Experience with Now Create, Agile frameworks, or similar methodologies.
- Comfort engaging with senior stakeholders, including C-level executives and business line leaders.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Experience with ServiceNow or similar enterprise platforms, preferably in Integrated Risk Management.
- Willingness to pursue relevant certifications and continuous learning.